I ordered a wireless Squeezebox 3. When it arrived, it behaved as though it had no wireless capability. The setup menu only provided the ethernet option. Yet the packaging clearly indicated that this was a wireless unit. After some back-and-forth with support, it was determined I should send it back, which I did.
A new unit arrived, and upon plugging it in, it immediately presented the "wired or wireless" option. Great! But then, as I began entering the parameters for my wireless network, it was clear that this unit had been used before. It already had the network info (SSID, WEP key, etc.) for someone else's wireless network! In my experience, when a customer purchases a new product, that is what he must receive. When a company wishes to sell a used or refurbished product, the customer must be made aware that the product is not new - and typically, in such cases a discount is offered. I believe there are government regulations governing this sort of thing. So, my question is: What is Slim Device's policy with respect to selling used/refurbished product? Was this a mistake or is my experience standard practice? (I could understand if my unit had been working for some time and subsequently needed warranty service that it might be repaired or replaced with a refurbished unit. But in this situation, I never had a working unit - it arrived defective. So shouldn't it have been replaced with a brand new unit?) Thanks, Sam -- samlw ------------------------------------------------------------------------ samlw's Profile: http://forums.slimdevices.com/member.php?userid=2818 View this thread: http://forums.slimdevices.com/showthread.php?t=19676 _______________________________________________ Discuss mailing list [email protected] http://lists.slimdevices.com/lists/listinfo/discuss
