On 18/11/06, JackOfAll <[EMAIL PROTECTED]> wrote:
Well, I received a response from support - send it back. No other info or suggestion that there may be a quality control issue, design fault, or infant mortality problem with the power supply as has been suggested above. I must say I'm a bit miffed at being asked to send it back to the US myself. The whole reason for buying from a UK dealer was to avoid issues with foreign shipping, customs, etc. etc. And I'm even more pissed that I should be paying to ship back a unit to the US, that I purchased in the UK, which only worked for a week; especially if as it might appear that this issue could have been found with adequate burn-in. Quite frankly, I would expect to be cross-shipped a brand new unit ASAP to replace one that failed so quickly and Slim to arrange collection of the faulty unit at their expense. Equipment at this price point should receive a reasonable burn-in period to catch infant mortality problems. Not impressed Slim Devices, really not impressed!
Have you contacted the UK dealer you purchased it from? If you deal direct with Slim Devices in the US they may not realise you are in the UK. UK consumer legislation makes it quite clear that the company you purchased the item is responsible for the costs of returning the faulty product, however, you will have to contact them and return it to their choice of destination. You can't deal direct with Slim in the US and assert your rights in the UK. Hope this helps. Richard _______________________________________________ discuss mailing list [email protected] http://lists.slimdevices.com/lists/listinfo/discuss
