denmennis;291444 Wrote: > Jim > > I agree with your comments that every situation is a little different > and it is impossible to troubleshoot every possible problem before > rolling out a product. > > With regard to the pepole who post on this website, it is clear just by > reading these posts that almost every person here has a fairly good > working knowledge of networks and connected devices. I have read very, > very few posts from someone like me who knows next to nothing and bought > the SB with the hope of enjoying the product and not spending night > after night on the computer doing nightly builds and upgrading > firmware. So now I have to wonder how many people there are out there > like me who may view the posts (# of views now exceed 6000 vs # of > posts..about 140) but don't or won't post here. > > I was given an RMA over a week ago and then had a couple of good days > with the SB so I let the opportunity to return it pass. Now it is > functionless. > > I am at a total loss as to what to do since I simply don't have the > time or energy to go through all of these upgrades. I was expecting a > product to enhance my listening pleasure and to help releive my stress, > not to add to it. > > I think I will e-mail Logitech and see if I can send it back so that > THEY can fix it. > > dj
Please keep the context of my reply... the poster made the broad suggestion that the product was flawed. I basically replied that I don't believe the product is flawed for every user, but is clearly having problems with his particular configuration. Having gone through lots of problems like this--most recently with an utterly awful experience with a 2wire residential gateway I got as part of my AT&T U-verse service--I know that it can be frustrating. In the end, though, all networking, and especially wireless networking, is a complex interaction between several devices. Depsite there being "standards" there's always a chance that somewhere in the stack there is an incompatibilty that causes a problem. Clearly, based on the feedback we've gotten, we've found some issues with certain specific routers. This doesn't indicate a fundamentally flawed design, or rushed development; rather, it indicates a compatibility problem that needs to be addressed. Often these type of problems are very setup-specific, making them difficult to duplicate and as any software engineer can tell you, it is *really* hard to solve a problem you can replicate. None of this fixes -your- problem, and for that I am very sorry. I wish there was a simple solution, or that it has simply worked out of the box. The reality is that it didn't but the more information you can share with us, the more likely we are to be able to fix the problem--not just for you, but for all customers in the future that have a setup similar to yours. You should definitely be in touch with our technical support group. That's the best way for us to be able to gather the data we need. Please feel free to request another RMA -- we'll be happy to swap out the products. If possible, I'd like to make sure the product you return is isolated and checked out specifically for wireless connection problems; would you please make sure to note that if/when you return the device? -=> Jim -- JimC "well, she wasn't all of that, but she sure was some of that." -- BKlaas' college buddy ------------------------------------------------------------------------ JimC's Profile: http://forums.slimdevices.com/member.php?userid=9428 View this thread: http://forums.slimdevices.com/showthread.php?t=45031 _______________________________________________ discuss mailing list [email protected] http://lists.slimdevices.com/lists/listinfo/discuss
