On 08/09/2016 02:43 PM, Aaron Wolf wrote: > On 08/09/2016 12:59 PM, Bryan Richter wrote: > >>> Also, I strongly support displaying it publicly that way "we only >>> charge >>> if the fee to processor is less than 10% of the total". >> I will admit that the argument about sudden fee changes is a bit weak. But >> I'm curious; what is the benefit to displaying a percentage that makes you >> strongly prefer it? I still think a level of indirection is a good thing. It >> almost always is in software. >> > First, I like transparently displaying the actual policy. > > Second, the percentage can vary by processor. So, Dwolla takes no fee, > and thus there's no minimum charge when using Dwolla. But say there was > a processor that took a strict 5% fee — I guess we'd accept that at any > level if we felt it was okay to use (even though that would be higher > fee for medium and higher charges vs Stripe). But since this is all > post-MVP, we can ignore this point. > > The main reason is that people are actually used to seeing fees as > percentages. Most crowdfunding sites take a percentage fee (even though > that's unjustified — Kickstarter has no real justification besides "we > can" for taking a full 5% of a $10,000,000 project given that their > costs are about the same as for a $10,000 project. We can discuss the > merits of fixed amounts versus percentages, but percentage is the common > thing people are used to and compare. We use percentage in our own > charts at https://wiki.snowdrift.coop/market-research/other-crowdfunding > > I'll give some deference to Robert or others in the design area of this > though.
I'd add that whether we display a minimum charge or a maximum percentage, the fact is that we're using the percentage as our guide as to what's a reasonable threshold, so it's more informative to display a percentage, and connects more directly to what the user cares about. They care about how much of their money is going to projects vs overhead, and "fee always under 10%" clearly communicates a meaningful limit on that, whereas "charge never below $3.50" leaves it unclear exactly why we choose that limit and what it translates to in terms of what they care about.
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