On 08/09/2016 02:43 PM, Aaron Wolf wrote:
> On 08/09/2016 12:59 PM, Bryan Richter wrote:
>>> Also, I strongly support displaying it publicly that way "we only
>>> charge
>>> if the fee to processor is less than 10% of the total".
>> I will admit that the argument about sudden fee changes is a bit weak. But 
>> I'm curious; what is the benefit to displaying a percentage that makes you 
>> strongly prefer it? I still think a level of indirection is a good thing. It 
>> almost always is in software. 
> First, I like transparently displaying the actual policy.
> Second, the percentage can vary by processor. So, Dwolla takes no fee,
> and thus there's no minimum charge when using Dwolla. But say there was
> a processor that took a strict 5% fee — I guess we'd accept that at any
> level if we felt it was okay to use (even though that would be higher
> fee for medium and higher charges vs Stripe). But since this is all
> post-MVP, we can ignore this point.
> The main reason is that people are actually used to seeing fees as
> percentages. Most crowdfunding sites take a percentage fee (even though
> that's unjustified — Kickstarter has no real justification besides "we
> can" for taking a full 5% of a $10,000,000 project given that their
> costs are about the same as for a $10,000 project. We can discuss the
> merits of fixed amounts versus percentages, but percentage is the common
> thing people are used to and compare. We use percentage in our own
> charts at https://wiki.snowdrift.coop/market-research/other-crowdfunding
> I'll give some deference to Robert or others in the design area of this
> though.

I'd add that whether we display a minimum charge or a maximum
percentage, the fact is that we're using the percentage as our guide as
to what's a reasonable threshold, so it's more informative to display a
percentage, and connects more directly to what the user cares about. 
They care about how much of their money is going to projects vs
overhead, and "fee always under 10%" clearly communicates a meaningful
limit on that, whereas "charge never below $3.50" leaves it unclear
exactly why we choose that limit and what it translates to in terms of
what they care about.

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