Voice over was most definitely tested by users. I met several of them when I was at the acb convention in Alabama in 2004. They all had issues, though I don't recall anything about mouse keys coming up in conversations I'd had with them at the time. There are a couple here on this list, but if they choose not to speak up, that's their choice. But, I can assure you Apple did test this with users, and did not keep testing in house.

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