Actually, I do have to jump in here, as you are generalizing a
bit too much. Without a doubt, Apple needs to get their people up to
speed in a lot of areas in regard to VoiceOver, but I have heard of
several people who have, indeed, gotten tech support from Apple tech
support and Apple Care for VO questions. In addition, I personally
know of Apple Stores that are actively seeking training for their
staff on VoiceOver. My local store, in fact, has two people who can
use VO and answer questions. Not the norm, I know, but please do not
make blanket statements that lack complete accuracy.
Take Care
John Panarese
On Nov 9, 2007, at 8:47 AM, VaShaun Jones wrote:
Sorry, but who can you call for VO help? Surely not Apple. I think
most of you guys are stuck in your ways and will not admit that you
can't go to Apple to help with VO concerns. Most of the people who
use Mac on this list have unsubscribed because of the same attitude.
On Nov 9, 2007, at 8:15 AM, David Poehlman wrote:
give a man a fish, and he'll eat for a day, teach him to fish....
On Nov 8, 2007, at 9:38 PM, VaShaun Jones wrote:
Sorry, but since you have singled yourself out to specifically
answer, what exactly are you answering? It is common curtasy to
answer e-mails. What if they stop answering phone calls too? If you
have a product you should support it. As far as how long it takes,
who cares how long it takes? You have always carried your responses
in a do it yourself/read the help/ don't you already know/ duhh,
stupid short answer kinda way. I have seen on numerous occasions a
new switcher or potential switcher ask a question and we will break
our necks to tell them how great the Mac is, but when someone ask a
simple question that you know the answer to, you tell them it is
obvious. You can't call Apple and get tech help with VO nor can you
e-mail them. They have the same views as most of the people on this
list and that is that it is in a manual, in help or on the net so
go find it. If someone talks bad about Apple you all get mad and
tell them to creteec there message to put the Mac and VO in the
best light possible instead of letting them have there own view. I
research for a living and on my free time I use my Mac and often
times turn to you guys for a quick answer. I turn to you because
you have already done the research. I turn to you because I need
your help and you talk down to people who ask a question. My
question to both David and Sheryl in particular, is why?
On Nov 8, 2007, at 9:06 PM, David Poehlman wrote:
I'm answering this one. How much time is it taking, how much time
does it take to research a problem, write up the solution,.
I don't respond to emails when the solution to the issue is evident.
On Nov 8, 2007, at 8:02 PM, VaShaun Jones wrote:
There is no excuse for not answering e-mails no matter the company
or status, bug fixes or not. If you submit a e-mail that is valid,
understandable and related to a issue, problem or praise. The
proper thing at a minimum is to respond. Trust me that
accessibility e-mail address is not the forum that the developers
are reading. Not responding to e-mails is ridiculous
On Nov 8, 2007, at 5:37 PM, David Poehlman wrote:
If you were sitting in there seat and had a choice of responding
to messages all day or fixing bugs, what would you do?
On Nov 8, 2007, at 5:16 PM, Dan Keys wrote:
Hello Rich and list,
I'd like to make an observation regarding my experiences with
Apple's Accessibility Group.
Never in the numerous times that I've written to
[EMAIL PROTECTED]
have I ever got a responce. It would be better for someone to
respond to email, than to never respond. I know that a few people
have received replies from Apple's Accessibility group, but I
sure never have. It kind of gives the appearance that they don't
want anything to do with the customers who use Apple's products,
in particular, VoiceOver or any other accessibility applications.
On Nov 8, 2007, at 1:53 PM, Rich Caloggero wrote:
I want to file a bug / suggestion with Apple, specifically
related to
Safari, VoiceOver, and Webkit. Should I simply send eMail to
[EMAIL PROTECTED], or should I goto the webkit.org site
and use their
bug tracking system?
I guess what I'm really asking is: which software is controling
the behavior
I see with respect to VoiceOver and the web (Safari, Webkit, or
VoiceOver)?
I assume that there is no simple answer to this question, and
that to some
extent all three are involved.
A related question: if I send mail to [EMAIL PROTECTED],
are there
guidelines or a certain form the message must follow, aside from
the usual:
include specific version numbers of all components, provide test
cases, be
clear about what the problem is, and provide clear steps to
reproduce?
Thanx much in advance.
-- Rich
