I don't think there was a need to be nasty, Shaun. Let me try
this again, as it seems that my point was either misunderstood or
there is a case of over reacting.
I did not discount or discredit your experience. I know, for a
fact, of several similar ones to yours, and I believe I even opened my
last message by saying that Apple had a long way to go. I'm sorry,
but your statement was presented as a blanket one in which you were
seeming to assertthat your experiences demonstrated how everyone
else's happens to be. Again, I have been hearing several positive
stories that run contrary to what you are presenting. That was my
simple point. Basically, it's like saying that because you owned a
Ford and had nothing but bad experiences with your dealer and Ford HQ
that this is the same for the rest of the car world.
Again, I stress once more that Apple needs to make a direct and
concerted effort to get their staff up to date with working knowledge
of VO and they need, to at least, encourage the Apple Stores around
the world to make a similar effort with their staff. This is a fact.
At the same time, as I said before, it appears that there are some
places this is being addressed. It's too bad that you have not
witnessed what I have in my store when I walked in with my Mac Book in
the spring and two of the guys knew exactly how to start VoiceOver and
how to use it well enough to impress me, I made it a point to
compliment them and the manager.
Take Care
John Panarese
On Nov 9, 2007, at 1:10 PM, VaShaun Jones wrote:
Yes Sir, sorry Sir, Apple is the best and can do no wrong Sir. In
the three Georgia Apple stores I can assure you that VO is the last
thing they can help with. They can tell me more about Windows than
they can tell me about VO. I can say what I want and it is not a
blanketed statement, it is my real life experience. They laid out
the red carpet when I brought my machines, but when you need VO help
you are left to the manual. I am glad you have two people that can
help you in your respective country/state, however we don't. It is a
shame that a person who says anything bad about Apple they already
know that the list will bash them. We spend more time trying to
people not to talk bad about Apple than we do helping others.
