Hi all,
just one more possibility to ease Issue Tracker for "newbies":
Provide a link with all the relevant informations!
If you want someone to add his/her bug in Issue Tracker, start a new
issue, save it as template and remove all the not necessary information
(especially maketemplate and reporter) from it.
http://marketing.openoffice.org/issues/enter_bug.cgi?comment=Just%20to%20show%20you%2C%20that%20all%20these%20informations%20can%20be%20submitted%20with%20a%20single%20link...;assigned_to=;issue_type=TASK;subcomponent=none;;component=%2ATestproduct;cc=me_and_anybody_else;version=current;short_desc=this%20is%20a%20test%20-%20don%27t%20use%20it%20for%20real%21;issue_status=UNCONFIRMED
With such a link Issue Tracker is quite easy even for new users - and it
reduces their concerns if they have to submit another issue one day.
Bernd Eilers schrieb:
Hi there!
Robert Derman wrote:
M. Fioretti wrote:
[...]
Amen Marco! I have always despised Issuezill, and I think nearly
everyone who is not a hardcore computer nerd does. It is just FAR to
difficult for any newbies!
Well, maybe issuezilla is too difficult for "newbies" but an email with
just the subject "It does not work fix it" and no text at all to a
mailing list is well just too simple for a developer. The "newbie" user
is not the typical user of issuezilla typical users of issuezilla are
developers, people doing QA, people doing documentation, people doing UX
work etc., etc. that is people which organise and priorize their work
and communication around OOo and those need clear descriptions about
problems and features and they do need just a set of background
information about things etc. pp., which might be seen excess of
information to others not being involved with that work. In order to do
this, to organise the work and communication of those stakeholders
unfortunatly something that looks a little a bit to complicated for
"newbies" is needed.
Just to add: We do have quite a number of issues - what we really lack
is development and QA. Every solution that might be more user friendly
can only be implemented, if it doesn't take longer for the ones in the
bottleneck to do their work.
We don't need any field to be filled by the reporter in the first step -
and the new interface is much better than before.
Those feeling uncomfortable with reporting problems and/or feature
wishes in issuezilla have always still the possibility to talk on the
users or native-lang-users mailing lists and try to find someone being
more involved with QA or UX work on OOo to move that problem or feature
wish to issuezilla.
This will only lead to a positive result, if the original reporter is
willing to follow the issue or the one submitting the issue is able to
reproduce the bug and to give additional informations on the item.
If not, the issue will probably have NEEDMOREINFO keyword for quite a
long time or will be resolved as WORKSFORME.
Best regards
Bernhard
---------------------------------------------------------------------
To unsubscribe, e-mail: [EMAIL PROTECTED]
For additional commands, e-mail: [EMAIL PROTECTED]
