On 12 Oct 2007 at 15:24, Lars Noodén wrote: ... > > ...Yes, actually i would argue having a handy web interface where people > > can ask a question that gives results based on an algorithm that > > searches the FAQ's and list archives for relevance, and then a "Not > > found the answer?" link that directs people's to a clear and > > unambiguous page on accessing the mailing lists and issuezilla etc? > > The link to this web interfacer should be clear and prominent on the > > front page, possibly with links within the OpenOffice Help. > > Web interface needs to be worked on to get these people to the answers > they need (but may not know they need). How about a chatbot stoked with > decision trees for common problems and data from the FAQs and guides? >
I think it's a mistake to assume they're using a web interface. Judging from some queries on 'users', some of the less ethical of those who apparently sell OOo seem also to direct their "customers" to [EMAIL PROTECTED] as the way of getting support. (After all, they're hardly likely to reduce future sales by pointing them at www.openoffice which would show them how they've been fleeced :-) There have been several "give me my money back" posts there lately. ) Which does imply that the mail list needs attention. Not that I'm against a sensible web mechanism as well. A well conceived engine could handle both anyway. > Year 6 comp sci project anyone? > > > Appealing to the masses, i'm afraid is the way forward if we want to > > start cutting into MSO heartland. > > +1 Absolutely. -- various incoming sites blocked because of spam; see http://www.scottsonline.org.uk for a list and openpgp crypto key (key fingerprint 2ACC 9F21 5103 F68C 7C32 9EA8 C949 81E1 31C9 1364) [EMAIL PROTECTED] Mike Scott, Harlow, Essex, England --------------------------------------------------------------------- To unsubscribe, e-mail: [EMAIL PROTECTED] For additional commands, e-mail: [EMAIL PROTECTED]
