In terms of "suffering", I wouldn't necessarily say that there is much pain (exasperation, yes). And I'd hope that if you are on that list, you would understand that, a "users" list would have tons of new users in the first place. As for a waste of time, yeah, I can see that, but people are quirky that way. From my job in customer service, I've found that people like to have the answer directly given to them. mike scott wrote: > This same topic keeps coming up on the 'users' mail list. Nothing can > be done there, it seems, and the thought was to raise it here...... > > To be blunt, the 'users' mail list suffers from beginners. Not just > beginners, but beginners who don't seem able (or willing even) to put > in a little effort to help themselves. This manifests in various ways: > > ** The question's been asked many, many times before; the answer could > be found online with a little effort. > > ** Poster can't be bothered to put in a subject for the email. > > ** "How do I unsubscribe?" questions (or outright demands to be > unsubscribed!) > > ** Poster isn't subscribed in the first place (and won't necessarily > see a reply anyway) > > ** Poster doesn't understand at all how the list functions, and thinks > they're talking to a paid support facility. > > Well, the list could go on. Frankly, I think the regular support team > have a marvellous amount of patience (I've lost count of how many times > they've said very temperately that OOo will indeed run on vista :-) ). > But is it a good use of skilled people's time to give the same answers > over and over? > > To cut to the chase, my initial thought is to replace the moderators > with some sort of FAQ engine: an /unsubscribed/ user's email would be > scanned automatically for keywords and matched against a selection of > common FAQs. The most likely answers to be returned, along with a > reference to the online documentation (including the list archives) and > maybe google; also a note on how to subscribe if that doesn't help. A > subscriber would get straight through on the basis they probably > understand how the list works. > > What does the team think? Or am I alone in finding the present setup > somewhat unsatisfactory?
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