Hi there!
mike scott wrote:
> [ ... snip ...]
To cut to the chase, my initial thought is to replace the moderators
with some sort of FAQ engine: an /unsubscribed/ user's email would be
scanned automatically for keywords and matched against a selection of
common FAQs. The most likely answers to be returned, along with a
reference to the online documentation (including the list archives) and
maybe google;
Well IMHO this doesn´t help very much. Such users come here because they
need human interaction in order to solve their problems with modern
technology. Those are usually overwhelmed by the mysteries of technology
tools they use and just don´t know much about yet. Transferring what is
basically indented to provide means of human to human communication - a
mailing list - into some means to communicate with yet another
previously unknown tool (the suggested FAQ engine) doesn´t really help
to lower the entry barriers to technology. People come here to talk to
other people not to talk to tools and we should keep it that way.
also a note on how to subscribe if that doesn't help.
The note on how to subscribe would be useful tough I think.
A subscriber would get straight through on the basis they probably
understand how the list works.
What does the team think? Or am I alone in finding the present setup
somewhat unsatisfactory?
Kind regards,
Bernd Eilers
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