This same topic keeps coming up on the 'users' mail list. Nothing can be done there, it seems, and the thought was to raise it here......
To be blunt, the 'users' mail list suffers from beginners. Not just beginners, but beginners who don't seem able (or willing even) to put in a little effort to help themselves. This manifests in various ways: ** The question's been asked many, many times before; the answer could be found online with a little effort. ** Poster can't be bothered to put in a subject for the email. ** "How do I unsubscribe?" questions (or outright demands to be unsubscribed!) ** Poster isn't subscribed in the first place (and won't necessarily see a reply anyway) ** Poster doesn't understand at all how the list functions, and thinks they're talking to a paid support facility. Well, the list could go on. Frankly, I think the regular support team have a marvellous amount of patience (I've lost count of how many times they've said very temperately that OOo will indeed run on vista :-) ). But is it a good use of skilled people's time to give the same answers over and over? To cut to the chase, my initial thought is to replace the moderators with some sort of FAQ engine: an /unsubscribed/ user's email would be scanned automatically for keywords and matched against a selection of common FAQs. The most likely answers to be returned, along with a reference to the online documentation (including the list archives) and maybe google; also a note on how to subscribe if that doesn't help. A subscriber would get straight through on the basis they probably understand how the list works. What does the team think? Or am I alone in finding the present setup somewhat unsatisfactory? -- various incoming sites blocked because of spam; see http://www.scottsonline.org.uk for a list and openpgp crypto key (key fingerprint 2ACC 9F21 5103 F68C 7C32 9EA8 C949 81E1 31C9 1364) [EMAIL PROTECTED] Mike Scott, Harlow, Essex, England --------------------------------------------------------------------- To unsubscribe, e-mail: [EMAIL PROTECTED] For additional commands, e-mail: [EMAIL PROTECTED]
