May be on to something here. I think this is the issue based on some quick tests after configuring SeeFusion to exclude rules for the file that runs the cfcontent.
I also learned that there was a rule in SeeFusion that causes a forced 50 second timeout and then noticed that before the change, downloads did seem to get interrupted at 50 seconds even with my <cfsetting requesttimeout=2000> in the code. The smaller files were coming through fine it seems because the time was shorter than the 50 seconds. Additional testing will say for sure. I'll share the outcome soon ... Thanks again, Dusty -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Jason Wade Sent: Friday, August 10, 2007 1:15 PM To: discussion@acfug.org Subject: RE: [ACFUG Discuss] strange issue with cfcontent I found something on another group that talked about HMS using seeFusion to watch their servers and that was causing them problems with her visitors downloading her software product. She was also using Cfcontent with a directory outside the web root. She said she was able to get them to put in an exception for her product, this was back in Dec of 06, so things might have changed. Jason Wade Excelovation, Inc. Office 404-327-5151 Ext. 1002 Mobile: 678-296-7701 -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Dusty Hale Sent: Thursday, August 09, 2007 10:22 AM To: discussion@acfug.org Subject: RE: [ACFUG Discuss] strange issue with cfcontent I have contact HostMySite. They are the ones that suggested that cf resources may be not sufficient on the shared server the site was on. They seem to believe CF or client connectivity was the problem. They recommended moving the site to a different shared server (I guess they thought had more cf resources). We made of test copy of the site on this new shared server but it did not solve the issue and it continues on the new server and the old one. I'm going to contact them about the "throttling" ... That is a good suggestion. Maybe it is possible that something is in place that would override the requesttimeout=2000 ... Thank you very much for your response and the suggestion. Dusty P.S. This was HostMySite's response that initiated trying the server move: ------------------------------------------------------------------------- There are two possibilities- 1) The clients connections are weak and the download isn't coming through correctly. 2) At the time of download, the server is running high on Cold Fusion processes and putting together a bad file for download. We can't do much about the 1st option, but we can try moving your site to another ColdFusion server. Would you be interested? Let us know how to proceed. Thank you. ---------------------------------------------------------------------------- -------------------------------------------------------------------- -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Teddy R Payne Sent: Thursday, August 09, 2007 10:02 AM To: discussion@acfug.org Subject: Re: [ACFUG Discuss] strange issue with cfcontent Dusty, Have you contacted Host My Site about this issue? Do they have any throttling on long running requests that may interfere with what you are trying to achieve? Teddy ----- Original Message ----- From: "Dusty Hale" <[EMAIL PROTECTED]> To: <discussion@acfug.org> Sent: Thursday, August 09, 2007 9:07 AM Subject: RE: [ACFUG Discuss] strange issue with cfcontent > Steven: > > I had actually already done most of the testing you described. Will do > more shortly > > The downloads do not get cut off at consistent times. I also realized > that I had already put a <cfsetting requesttimeout=2000> in the > original code so that was there all along. This throws out that theory > I guess. > > 1. I put one of these files inside the webroot as a test. Made a > regular HTML link to. It downloads fine with no problems that way. I > also had a few of the other folks that report this problem test this > link and it works fine for them too. > > 2. When using cfcontent (file outside), sometime it works, most of the > time the download is cut short at inconsistent intervals. However the > file even though cut short is usually in tact and functional. They are > MP3 audio and come out missing much of the audio. > > 3. I haven't really tested your #3 except using my "local" cf server > on my laptop. That always seem to be fine. > > The site is on a shared hosting plan at HostMySite.com. Could it be > that there are not enough CF resources because of the shared > environment and cfcontent is just not able to get the juice it needs > to put together 5mb files (sometimes more)? > > Does anyone know of any specialized cfx, custom tag, or UDF, cfc or > whatever that is maybe designed for what I'm doing? That is serving > larger files say > 5 to 10mb in size. > > Do you think my files might be too large to this with cfcontent? I > didn't think so because I have used cfcontent for this type thing > numerous times in the past and never run into anything like this. > > Any thought much appreciated. > > Thx > > Dusty > > -----Original Message----- > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Steven > Ross > Sent: Wednesday, August 08, 2007 4:53 PM > To: discussion@acfug.org > Subject: Re: [ACFUG Discuss] strange issue with cfcontent > > Dusty, is it consistent as to when the server cuts off the download? > If you can replicate it and find out if that part is around the same > time you may be able to track down some sort of timeout or keep alive > setting that is getting cut off from the webserver side. Doesn't > really make sense though. > > How about when you serve a large file w/o using CF? > > I would start at the most simple scenario: > > 1. download a static file via the webserver 2. have coldfusion serve > that static file (outside of your app) 3. have coldfusion serve that > statc file inside your app > > That should at least lead you in the right direction (either its > related to your app or not) > > > -Steven > > On 8/8/07, Dusty Hale <[EMAIL PROTECTED]> wrote: >> Yes I am validating everything but only sent a very small piece of >> the > code. >> There is additional code before it even gets that far that verify >> that the user is logged in, who they are, what they have permission >> to, and that they actually purchased the file as well as a >> "FileExists" check using the >> #application.path_audio##url.donorid#.mp3. But they have to get >> through all the other checks before the cfcontent even runs. Is that what you meant validating? >> >> Hopefully this is secure enough for the balance of security decisions. >> >> On another note. Dean you are a cool guy. Even though I once left a >> negative comment about one of your threads, you continue to respond >> to my issues with good useful advice. I have thought long and hard >> about that comment I left inspired by your disagreements with Robert >> (I think that was his name) and I say here and now, I was wrong to >> leave that comment and officially retract it. I think I was >> temporarily impaired by other problems going on and have learned a >> big lesson from it. That is not to react emotionally to things of >> that nature or issues which I might not be aware of all the details. >> I officially > apologize and hope you forgive me for it. >> >> Kindest regards, >> >> Dusty >> >> -----Original Message----- >> From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Dean H. >> Saxe >> Sent: Wednesday, August 08, 2007 2:35 PM >> To: discussion@acfug.org >> Subject: Re: [ACFUG Discuss] strange issue with cfcontent >> >> FYI, your new code is subject to HTTP Response Splitting if you're >> not validating the value of URL.donorid. >> >> http://en.wikipedia.org/wiki/Http_response_splitting >> >> -dhs >> >> >> >> Dean H. Saxe, CISSP, CEH >> [EMAIL PROTECTED] >> "Free speech exercised both individually and through a free press, is >> a necessity in any country where people are themselves free." >> -- Theodore Roosevelt, 1918 >> >> >> On Aug 8, 2007, at 1:48 PM, Dusty Hale wrote: >> >> > I changed my code but the same thing happens. The download gets cut >> > off (occasionally they work) or stuck. Tested on several computers >> > behind different networks. Internet connectivity is pretty much >> > officially ruled out ... >> > >> > The behavior is like the download gets stuck at 1.something mb for >> > a 5.22mb file. After some time the download closes like it is >> > complete >> > (automatically) and we end up with an incomplete audio file. So >> > strange ... >> > I wonder if it could be a "RequestTimeOut" thing or something. >> > >> > This is the code I'm now using (changed per feedback I received). >> > Notice the >> > content-disposition is now "attachment" and the mime type is set to >> > "audio/mpeg". Didn't seem to help. >> > >> > <cftry> >> > <CFHEADER NAME="Content-Disposition" >> > VALUE="attachment; filename=audio_#url.donorid#.mp3"> >> > <cfcontent > file="#application.path_audio##url.donorid#.mp3" >> > type="audio/mpeg"> >> > <cfcatch> >> > <span style="color: red">There was a problem >> downloading the file. >> > The file name may be missing from the server. Please alert the >> > website administrator.</span> >> > <cfabort> >> > </cfcatch> >> > </cftry> >> > >> > Any thought as to possible reasons the downloads are getting cut >> > off would be greatly appreciated. >> > >> > D >> > >> > -----Original Message----- >> > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Steven >> > Ross >> > Sent: Wednesday, August 08, 2007 1:02 PM >> > To: discussion@acfug.org >> > Subject: Re: [ACFUG Discuss] strange issue with cfcontent >> > >> > cfcontent is designed to do exactly what you are doing. If you are >> > seeing it cut off the download that is definately unexpected. I >> > would definately try changing the content disposition to attachment. >> > >> > >> > On 8/8/07, Dusty Hale <[EMAIL PROTECTED]> wrote: >> >> Also could it be that cfcontent is not such a good approach for >> >> doing what I described. Basically keeping the files out of the >> >> webroot for security. Is there another better approach. Maybe >> >> create a process that temporarily creates a folder and copy of the >> >> file for a normal direct link to download and then wipe it off >> >> after a time. That was just a >> > quick thought. >> >> >> >> Dusty >> >> >> >> -----Original Message----- >> >> From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Steven >> >> Ross >> >> Sent: Wednesday, August 08, 2007 12:46 PM >> >> To: discussion@acfug.org >> >> Subject: Re: [ACFUG Discuss] strange issue with cfcontent >> >> >> >> doh, shoulda caught that... there still may be issues with it >> >> depending on the users browser settings. We have seen quicktime do >> >> some funky stuff with forcing the playing of an mp3 in the browser >> >> instead of downloading the file. >> >> >> >> On 8/8/07, Justin Haygood <[EMAIL PROTECTED]> wrote: >> >>> >> >>> >> >>> >> >>> >> >>> Normally.. using "attachment" instead of "inline" in the >> >>> Content-Disposition header. >> >>> >> >>> >> >>> >> >>> >> >>> >> >>> From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Dusty >> >>> Hale >> >>> Sent: Wednesday, August 08, 2007 12:31 PM >> >>> To: discussion@acfug.org >> >>> Subject: [ACFUG Discuss] strange issue with cfcontent >> >>> >> >>> >> >>> >> >>> >> >>> >> >>> I've recently run into a rather strange issue with the use of >> >>> cfcontent (I think). Here is a description of what is happening: >> >>> >> >>> >> >>> >> >>> >> >>> >> >>> 1. cfcontent is used to serve downloadable audio and video files >> >>> that reside outside of the webroot. This of course is for >> >>> security reasons being that the users have to purchase the files. >> >>> A common technique I've used successfully in the past. >> >>> >> >>> >> >>> >> >>> >> >>> >> >>> 2. The files being downloaded don't seem to always come through >> >>> complete and it's almost like the download is being cut off for >> >>> some reason. Sometimes it works, sometime it doesn't. >> >>> >> >>> >> >>> >> >>> >> >>> >> >>> 3. It almost seems like client connectivity issues and I was >> >>> convinced of that until it started happening to me when testing >> >>> and now user's of the site report the same thing including the > "client" >> >>> (not client machine but my client). >> >>> >> >>> >> >>> >> >>> >> >>> >> >>> 4. I used Adobe connect this morning to share screens with my >> >>> client this morning so I see hands on the problem on their >> >>> computer and saw something else really strange. She was clicking >> >>> to download the file, the file open in Windows Media rather than >> >>> a normal download (I assume this was set up as her default player >> >>> for mp3 files). I asked her to right click and choose "Save >> >>> Target As" to ensure she was actually >> >> downloading it and not streaming it. >> >>> This always works fine for me but when she does that, it then >> >>> downloads the .cfm file rather than the mp3 file (I can't >> >>> reproduce that >> >> on my machine). >> >>> She is using Windows 2000 OS. >> >>> >> >>> >> >>> >> >>> >> >>> >> >>> 5. The site is hosted on a shared server at HostMySite.com. HMS >> >>> support seemed to think the server it was on maybe was low on cf >> >>> resources and that cfcontent was putting together bad files for >> >>> downloads. Again sometime the downloads work fine, sometimes they >> >>> don't. We moved the site to a different server they said had >> >>> plenty of CF resources. However, this did not solve the problem >> >>> and it continues to happen on the new server >> >>> >> >>> >> >>> >> >>> >> >>> >> >>> I've now spent several days troubleshooting and am getting >> >>> nowhere :(. >> >>> If someone has any insight as to why this might be happening, >> >>> please share. I think some discussions on the use of cfcontent >> >>> for secure downloads is probably a good topic for discussion anyway. >> >>> Proper ways to successfully do it? >> >>> >> >>> >> >>> >> >>> >> >>> >> >>> Last but not least here is a code example from my app: >> >>> >> >>> >> >>> >> >>> >> >>> >> >>> <cftry> >> >>> <CFHEADER NAME="Content-Disposition" VALUE="inline; >> >>> filename=audio_#url.donorid#.mp3"> >> >>> <cfcontent >> >>> file="#application.path_audio##url.donorid#.mp3" >> >>> type="application/unknown"> >> >>> <cfcatch> >> >>> <span style="color: red">There was a problem downloading the >> >>> file. >> >>> The file name may be missing from the server. Please alert the >> >>> website administrator.</span> >> >>> <cfabort> >> >>> </cfcatch> >> >>> </cftry> >> >>> >> >>> >> >>> >> >>> >> >>> >> >>> Also one other thing. Is there a way to use cfcontent so that it >> >>> forces an audio or video file to actually download to a selected >> >>> location. When user's default media players are set up for mp3, >> >>> it generally just opens the file and starts playing. I want to >> >>> somehow ensure that the file is fully downloaded to a selected >> >>> area (that the user selects) before they start playing it and >> >>> getting > confused. >> >>> In other >> >> words, a "normal download" file. >> >>> Hope that doesn't seem confusing. >> >>> >> >>> >> >>> >> >>> >> >>> >> >>> I greatly look forward to discussing and/or hearing any feedback >> >>> on the issue. >> >>> >> >>> >> >>> >> >>> >> >>> >> >>> Regards to everyone, >> >>> >> >>> >> >>> >> >>> >> >>> >> >>> Dusty >> >>> >> >>> >> >>> >> >>> >> >>> >> >>> ------------------------------------------------------------- >> >>> Annual Sponsor - Figleaf Software >> >>> >> >>> To unsubscribe from this list, manage your profile @ >> >>> http://www.acfug.org?fa=login.edituserform >> >>> >> >>> For more info, see http://www.acfug.org/mailinglists Archive @ >> >>> http://www.mail-archive.com/discussion%40acfug.org/ >> >>> List hosted by FusionLink >> >>> ------------------------------------------------------------- >> >>> >> >>> ------------------------------------------------------------- >> >>> Annual Sponsor - Figleaf Software >> >>> >> >>> To unsubscribe from this list, manage your profile @ >> >>> http://www.acfug.org?fa=login.edituserform >> >>> >> >>> For more info, see http://www.acfug.org/mailinglists Archive @ >> >>> http://www.mail-archive.com/discussion%40acfug.org/ >> >>> List hosted by FusionLink >> >>> ------------------------------------------------------------- >> >> >> >> >> >> -- >> >> Steven Ross >> >> web application & interface developer http://www.zerium.com >> >> [mobile] >> >> 404-488-4364 [fax] 267-482-4364 >> >> >> >> >> >> ------------------------------------------------------------- >> >> Annual Sponsor FigLeaf Software - http://www.figleaf.com >> >> >> >> To unsubscribe from this list, manage your profile @ >> >> http://www.acfug.org?fa=login.edituserform >> >> >> >> For more info, see http://www.acfug.org/mailinglists Archive @ >> >> http://www.mail-archive.com/discussion%40acfug.org/ >> >> List hosted by http://www.fusionlink.com >> >> ------------------------------------------------------------- >> >> >> >> >> >> >> >> >> >> >> >> >> >> ------------------------------------------------------------- >> >> Annual Sponsor FigLeaf Software - http://www.figleaf.com >> >> >> >> To unsubscribe from this list, manage your profile @ >> >> http://www.acfug.org?fa=login.edituserform >> >> >> >> For more info, see http://www.acfug.org/mailinglists Archive @ >> >> http://www.mail-archive.com/discussion%40acfug.org/ >> >> List hosted by http://www.fusionlink.com >> >> ------------------------------------------------------------- >> >> >> >> >> >> >> >> >> > >> > >> > -- >> > Steven Ross >> > web application & interface developer http://www.zerium.com >> > [mobile] >> > 404-488-4364 [fax] 267-482-4364 >> > >> > >> > ------------------------------------------------------------- >> > Annual Sponsor FigLeaf Software - http://www.figleaf.com >> > >> > To unsubscribe from this list, manage your profile @ >> > http://www.acfug.org?fa=login.edituserform >> > >> > For more info, see http://www.acfug.org/mailinglists Archive @ >> > http://www.mail-archive.com/discussion%40acfug.org/ >> > List hosted by http://www.fusionlink.com >> > ------------------------------------------------------------- >> > >> > >> > >> > >> > >> > >> > ------------------------------------------------------------- >> > Annual Sponsor FigLeaf Software - http://www.figleaf.com >> > >> > To unsubscribe from this list, manage your profile @ >> > http://www.acfug.org?fa=login.edituserform >> > >> > For more info, see http://www.acfug.org/mailinglists Archive @ >> > http://www.mail-archive.com/discussion%40acfug.org/ >> > List hosted by http://www.fusionlink.com >> > ------------------------------------------------------------- >> > >> > >> > >> >> >> >> ------------------------------------------------------------- >> Annual Sponsor FigLeaf Software - http://www.figleaf.com >> >> To unsubscribe from this list, manage your profile @ >> http://www.acfug.org?fa=login.edituserform >> >> For more info, see http://www.acfug.org/mailinglists Archive @ >> http://www.mail-archive.com/discussion%40acfug.org/ >> List hosted by http://www.fusionlink.com >> ------------------------------------------------------------- >> >> >> >> >> >> >> ------------------------------------------------------------- >> Annual Sponsor FigLeaf Software - http://www.figleaf.com >> >> To unsubscribe from this list, manage your profile @ >> http://www.acfug.org?fa=login.edituserform >> >> For more info, see http://www.acfug.org/mailinglists Archive @ >> http://www.mail-archive.com/discussion%40acfug.org/ >> List hosted by http://www.fusionlink.com >> ------------------------------------------------------------- >> >> >> >> > > > -- > Steven Ross > web application & interface developer > http://www.zerium.com > [mobile] 404-488-4364 > [fax] 267-482-4364 > > > ------------------------------------------------------------- > Annual Sponsor FigLeaf Software - 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