How about a 'howto post a bug' Video on the front page of the bugs wiki - front and centre Something like http://www.metacafe.com/watch/3980352/bug_filing_using_bugzilla/
Rob > All little > steps but little steps all add up to a big one and it's not long > before the person with the problem says to themselves "WTF, I can't be > bothered. I've told 'em in the forum anyway". You and I both know that isn't sufficient. If people do adopt that attitude, is it really our problem, and something that we can fix? You can lead a horse to water ... Remember the purpose of the bug tracker is to help us to get bugs fixed, not to make a user feel good about themselves. That's not to say that we shouldn't thing about and talk about the process, and make it more effective for users, but don't forget the main goal. _______________________________________________ Discussion about project organisation and overall direction To unsubscribe, e-mail [email protected] Searchable archive at http://lists.contribs.org/mailman/public/discussion/
