Found the problem. I had values specified in the note-icon-list parameter. These values were specified long before troubleshooting notes were available. So, I added "trouble" to the list and all is well.
Thank you for your help! Julie -----Original Message----- From: Hussein Shafie [mailto:[email protected]] Sent: Friday, December 22, 2017 12:05 AM To: Julie McHam Cc: [email protected] Subject: Re: [ditac] DITA Troubleshooting Notes On 12/21/2017 08:16 PM, Julie McHam wrote: > I did (1) and (2) exactly as you did. I have not customized any > stylesheets, but I do have a file that overrides some of the > formatting Please send me this file. > -- nothing that I can see that would affect the trouble note without also > affecting the other note types. That's what I would like to check. > I use tips and important notes on a regular basis, and they format properly. > It's just the trouble note that is not formatting properly. I'm really > confused as to what could be causing this problem. > OK. --> I'm sorry but I don't see how I could help you. It works fine for me using XSL Utility 5.4.6. See attached screenshot. Just guessing: - Do you have an icon when you generate PDF? (Please don't forget to set use-note-icon="yes" for this conversion too.) - Just in case, please retry after 1) Making a backup of your user preferences directory. %APPDATA%\XMLmind\FOConverter\ Example: C:\Users\julie\AppData\Roaming\XMLmind\FOConverter\. More info: http://www.xmlmind.com/foconverter/_distrib/xslutil/doc/help/com.xmlmind.guiutil.PreferencesEditorDialog.html 2) Deleting your user preferences directory to restore the "factory settings". 3) Restarting XSL Utility. 4) This also means that you'll have to specify use-note-icon="yes" again after restarting XSL Utility because by default, note icons are not generated. -- XMLmind DITA Converter Support List [email protected] http://www.xmlmind.com/mailman/listinfo/ditac-support
