Hi Clive,
> I thought the email was via the web mail set up on our Domain. They
> now say it was set via the cPanel and security changes have caused the
> problem; they do not provide an email hosting package and I should
> sort it out!!!
>
> I've got a copy of the 'chat' but that does not help much as it's over
> my head! Sure there must be an easy way.
I'd expect the cPanel access would let you see the email accounts which
exist, access webmail for them, and probably see what configuration that
need if using something like Thunderbird to talk to them to send and
receive emails.
I had a search and found these pages which might help.
Configuring mail clients with cPanel email
https://www.123-reg.co.uk/help/configuring-mail-clients-with-cpanel-email-8861?pl_id=587240
Errors when Sending and Receiving email
https://www.123-reg.co.uk/support/email/errors-when-sending-and-receiving-email/
123 Reg Email Hosting: A Complete Guide About 123 Reg Webmail Settings
https://www.neo.space/blog/email-123-reg
--
Cheers, Ralph.
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