In a message dated 3/21/00 1:45:26 PM, [EMAIL PROTECTED] writes:
<< Mark,
I don't agree with your moral since I've had trouble with Airborne also.
There are thousands of detours that a package can take and many human
hands involved. We just have to accept that, when it comes to Powerbook
repairs, often half the battle is getting it there (and the other half is
getting it home). Lower your expectations, and be happy that they
usually find them eventually!
Jerry >>
LOWER OUR STANDARDS? only when they LOWER their prices...and why should we
expect less from them? if we expect it, they will produce it. They are in
competition, and the fact that we are charged for an overnight should mean
overnight sometime this year! You have to be very abrupt with dealings on
delivery, since we are all going to be doing lots more shopping online and
someone will have to do those deliveries.....we are all willing to pay the
price for good service, but damn it, give us GOOD SERVICE.
Alan
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