On Sat, 2009-10-03 at 12:33 -0700, Ron Stordahl N5IN wrote: > > However, I would suggest people switch to > http://abrohamnealsoftware.com/community/index.php Many more features > than a simple e-mail reflector!
I have many many subscriptions to mailing lists, my email client handles them all very nicely. Gmail indexes them all for me and it's easy to keep track of what is going on I also use web forums from time to time, I find them slow and hard to manage once you have to deal with being a user on more than a few of them. There are pluses and minuses of both ways of handling support and customer interaction but I for one would only be inclined to visiting a forum, when I have an issue I need solved whereas I see all the traffic on the email list. I saw a K3 related issue today and was able (I think) offer a solution, within an hour or two of the question being posted. If this moves to a forum turnaround times will be much longer and much more erratic for this user - user type of assistance which is at present so common on this list. On the other hand forums work quite well for large corporations (Vmware is one I have to use from time to time) who manage complex closed source projects. Here the forums have paid tech support people and paid developers whose Job it is to respond in a timely and helpful manner to forum postings and are not relying on other users take handle much of the support burden. This is a low volume mailing list and a great deal of the interaction is user - user. Moving to a forum based system will harm this User - User interaction greatly -- 73 Brendan EI6IZ ______________________________________________________________ Dxbase mailing list Home: http://mailman.qth.net/mailman/listinfo/dxbase Help: http://mailman.qth.net/mmfaq.htm Post: mailto:[email protected] This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html
