Lorenzo,
It looks like Peregrine is following in the steps of Harbinger.
They close cases after a number of days open and you do not bug them. The
assumed that you resolved the problem. Case not logged etc. etc.
It is a number game for the individuals. You have to make noise, loud and
often to be heard.
Thomas J. Fennelly
EDI Team - Exton PA
<<...OLE_Obj...>>
A Georgia Pacific Co.
Phone: 610-280-5833
Cell Phone: 610-909-4223
> ----------
> From: Lorenzo Eads[SMTP:[EMAIL PROTECTED]]
> Reply To: Lorenzo Eads
> Sent: Thursday, January 25, 2001 9:30 AM
> To: [EMAIL PROTECTED]
> Subject: Peregrine's Customer Self-Service Web-Site
>
> Peregrine's web site for customer self-service; example: logging a case
> for
> assistance.
>
> This morning; I wanted to review any "history" (entries made by Peregrine)
> updates to an
> open item, I logged with Peregrine, a few days ago. Lo and behold, the
> case no longer
> exists! Has anyone else noticed this. In fact, when selecting to view
> all
> open cases,
> (cases opened by me), all I get are my "closed" cases.
>
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