How do you suppose the customer stats we will hear about at Synergy will be
so good? Open tickets=bad stats....
> -----Original Message-----
> From: Lorenzo Eads [SMTP:[EMAIL PROTECTED]]
> Sent: Thursday, January 25, 2001 6:31 AM
> To: [EMAIL PROTECTED]
> Subject: Peregrine's Customer Self-Service Web-Site
>
> Peregrine's web site for customer self-service; example: logging a case
> for
> assistance.
>
> This morning; I wanted to review any "history" (entries made by Peregrine)
> updates to an
> open item, I logged with Peregrine, a few days ago. Lo and behold, the
> case no longer
> exists! Has anyone else noticed this. In fact, when selecting to view
> all
> open cases,
> (cases opened by me), all I get are my "closed" cases.
>
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