These customer supplier relationship issues aren't specific to EDI. When
you order your Big Mac from McDonalds and ask for no onions you are doing
the same thing to them on a much smaller scale.
I think suppliers need to keep better track of these specific customer
costs. What happens alot of times are by the time a project get's to EDI
the contract pricing is already negotiated, and the sales and IT
organizations are different departments that don't communicate these extra
costs. So it becomes a game of how much can the supplier bear before they
realize and scream to renegotiate the contract. Sometimes these costs are
fractions compared to the actual revenue being generated from a customer
contract.
Regards,
-Steve
Travis Truax
To: EDI-L Mailing List
<[EMAIL PROTECTED]> cc:
Subject: RE: [EDI-L] Is EDI dead?
01/11/2005 01:35 PM
Maybe you call it that, but some of us call it extortion.
We have partners that require a specific VAN as well.
It may not be common, but it's not rare either.
Travis-
-----Original Message-----
From: Stephen Lee [mailto:[EMAIL PROTECTED]
Sent: Tuesday, January 11, 2005 12:07 PM
To: EDI-L Mailing List
Subject: RE: [EDI-L] Is EDI dead?
This is called he who has the gold makes the rules. Seriously spokes
aren't given a choice. Besides specialty VAN's like clearinghouses. It's
a new one on me where a trading partner demands a specific EDI VAN no
interconnects allowed, but I'm not surprised.
Some of this stuff customer passing special costs either through
charges of software requirements is unfair, but ultimately this stuff is
the cost of doing business with that customer, otherwise if it is
unprofitable business the supplier will drop the customer or go out of
business.
-Steve
"Earl Wertheimer" To:
"Stephen Lee", EDI-L Mailing List
<[EMAIL PROTECTED]> cc:
Subject: RE:
[EDI-L] Is EDI dead?
01/11/2005 11:57 AM
Stephen
> The way I look at it is EDIINT is like buying a car and using VAN are
like
> leasing a car. People try to say one is better than the other in some way
> across the board, but in the auto industry people agree that buying or
> leasing works in different situations. With the VAN you pay as you go
and
> your TP management is done by the VAN. With EDIINT you buy software up
> front and do you own TP management. Each will come out cheaper
depending on a
> number of factors like number of trading partners, personnel costs,
response
> time needed, etc.
Except that some Hubs insist that you only can lease a specific model.
Clients that trade with multiple Hubs end up having to register with
multiple
VANS, because interconnects are sometimes not allowed ;-(
How would you feel if you had to lease a Cadillac for one client and a
Chevy
for all your other clients?
Dollar General now has 2 options. AS2 or Sterling. The AS2 option is
good,
but the Sterling option is not. They are insisting on paying nothing, so
that
our clients are forced to get an 'associate mailbox' from Sterling (for at
least $75.00 per month plus character charges) if they are not already
using
that VAN.
.
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