I full hearted agree with Craig. I use there software and VAN services. I find it very easy to log any problems thru their new portal (which I have very little of). The response time is based on the level of severity which in an emergency they expect you to call in. It is easier to use them for both so if their are problems with the software they can't point fingers to the VAN - visa versa.
________________________________ From: [email protected] [mailto:[EMAIL PROTECTED] On Behalf Of Craig Dunham Sent: Wednesday, November 07, 2007 10:09 AM To: [email protected] Subject: [EDI-L] Re: Softshare VAN [html] Hmmm... I've not had any problems with the Inovis Support response times.... I've often put in a support request and had it taken care of in less thime than the scale level (1 - immediate, 2 - within 4 hours, etc.) would suggest - sometimes a TP set up is done in just a few minutes - maybe 15...? My biggest issue with the Inovis Support was more due to the recent changes made to the support portal and some of the glitches associated with a new product roll-out.... And then, if I have any issues, I just escalate the problem to My account rep(s) and it's usually worked on VERY quickly and taken care of.... We're also quite happy with our pricing at Inovis.... could we maybe save money at another VAN...? Possibly.... but since we use so many other facets of Inovis for other things (Compliance Link testing, Catalog, etc.) I often find it easier to have just one source for all things instead of this over here, that over there and .... Just My thoughts.... Craig Dunham EDI Coordinator Big 5 Sporting Goods PS - DO NOT CONTACT ME OFFERING YOUR COMPANY'S PRODUCTS OR SOLUTIONS - I'M NOT CHANGING VAN SERVICES NOR TESTING PROGRAMS NOR ANY OTHER ASPECT OF MY EDI SYSTEMS. THANK YOU! --- In [email protected] <mailto:EDI-L%40yahoogroups.com> , "Eileen Roach - IQMS" <[EMAIL PROTECTED]> wrote: > > I don't recommend Inovis due to their support response times. Sterling > has good support but is much more expensive than SoftShare or ATT Easy > Link http://www.easylink.com/ <http://www.easylink.com/> <http://www.easylink.com/ <http://www.easylink.com/> > . Softshare is > what we recommend. > > > > Thanks, > > > > Eileen > [Non-text portions of this message have been removed] ... Please use the following Message Identifiers as your subject prefix: <SALES>, <JOBS>, <LIST>, <TECH>, <MISC>, <EVENT>, <OFF-TOPIC> Job postings are welcome, but for job postings or requests for work: <JOBS> IS REQUIRED in the subject line as a prefix. Yahoo! Groups Links <*> To visit your group on the web, go to: http://groups.yahoo.com/group/EDI-L/ <*> Your email settings: Individual Email | Traditional <*> To change settings online go to: http://groups.yahoo.com/group/EDI-L/join (Yahoo! ID required) <*> To change settings via email: mailto:[EMAIL PROTECTED] mailto:[EMAIL PROTECTED] <*> To unsubscribe from this group, send an email to: [EMAIL PROTECTED] <*> Your use of Yahoo! Groups is subject to: http://docs.yahoo.com/info/terms/
