What if a really good vendor of yours couldn't afford to meet your requirements? Let me guess, you'd just toss them aside, or fine them into submission?
From: [email protected] [mailto:[EMAIL PROTECTED] On Behalf Of Craig Dunham Sent: Tuesday, September 16, 2008 11:02 AM To: [email protected] Subject: [EDI-L] Re: Home Depot late 997 reminder Hmmm... This has been one that has always bugged Me... But, as the retailer - as the hub - I get to call the shots on how soon I expect an ASN in return... But I do still, from time to time, get notices from a vendor - or, more interestingly, from a 3rd party provider - looking for an ASN in "RIGHT NOW" kind of a time frame. I then just reply back - politely, of course - that My normal turn-around time for the FA for an inbound document can be a day. I run 3 automatic send/receives per day. So during that time, any FAs fro the previous few hours will then go out - at 6:30 AM, 2:30 PM and 4:20PM - Pacific time - 7 days a week. Never hear anything back from them about it, either... Just remember - to you suppliers and vendors out there (or the consultants that work for them!) - it's the customer (Me, the retailer or buyer of your product!) that sets the rule when it comes to EDI... Craig Dunham EDI Coordinator at an 800LB Gorilla retailer/hub! --- In [email protected] <mailto:EDI-L%40yahoogroups.com> , "Samantha Scott" <[EMAIL PROTECTED]> wrote: > Yep, you have to consider your audience. We expect 997's to ASN's > in 4 hours. At 9pm on Friday Saturday and Sunday I send myself a > report at my home email to see if there are any overdue ASN's. If > its one of the big box customers who, like us, run lights out and > always send me that 997 in 4 hours ...I look into it because that > may indicate a larger issue. If its one of the auto supply stores > or smaller chains, I let it ride until Monday morning. Some of > them have big IT depts but they run the 997 job once a day or they > don't schedule anything on weekends when no one is there to > respond if it ends abnormally. On Mon, Sep 15, 2008 at 11:48 AM, Earl Wertheimer <[EMAIL PROTECTED]> wrote: > Sometimes this EDI business gets to be a bit absurd, and seeing > that it's Monday morning, I thought I would brighten up the rest > of your week... > > One of my clients emailed me, saying that they have received > multiple (3) late 997 notifications from Home Depot. > > "Please acknowledge by September 13, 2008 07:29:34 AM EDT. If > you are unable to acknowledge these transactions by the required > time, notify your EDI Production Support contact or call the EDI > Hotline at (770) 433-8211 Extension 10036." > > A quick reading of the email reveals the following: > Time Sent: September 12, 2008 04:32:15 PM EDT > Hours Late: 14 > > Most of my clients are SMBs (Small Medium size Businesses) and run > their EDI operations during regular office hours. This one does a > large volume of traffic using the Easylink VAN (as compared to > AS2). > > So, Home Depot is expecting a 997 within about 14 hours for a > transmission sent on Friday afternoon at 4:32 PM. > > Saturday morning?????? > > WTF? I don't even know where to start... > > Are they _that_ stupid? > Is this a new chargeback initiative? > Is it a different day or timezone in Mumbai? > Do they _really_ want us to automate the sending/receiving so that 997s get > returned within 14 hours? > > I'll let you know what we find... > > Earl Wertheimer > [EMAIL PROTECTED] > http://www.spe-edi.com [Non-text portions of this message have been removed] ------------------------------------ ... Please use the following Message Identifiers as your subject prefix: <SALES>, <JOBS>, <LIST>, <TECH>, <MISC>, <EVENT>, <OFF-TOPIC> Job postings are welcome, but for job postings or requests for work: <JOBS> IS REQUIRED in the subject line as a prefix.Yahoo! Groups Links <*> To visit your group on the web, go to: http://groups.yahoo.com/group/EDI-L/ <*> Your email settings: Individual Email | Traditional <*> To change settings online go to: http://groups.yahoo.com/group/EDI-L/join (Yahoo! ID required) <*> To change settings via email: mailto:[EMAIL PROTECTED] mailto:[EMAIL PROTECTED] <*> To unsubscribe from this group, send an email to: [EMAIL PROTECTED] <*> Your use of Yahoo! Groups is subject to: http://docs.yahoo.com/info/terms/
