Jake, That's a given and obviously understood...
We're not one of those "we're the customer, we're right" shops, but if push does come to shove - that old adage: 1 - the customer is always right 2 - when in doubt, see #1 above! is true. When it comes to who is going to win, it should be the customer - the person buying your products. I've blogged about that concept over on http://editalk.com (and other concepts, too!) - but it's still the case. But I also agree with you - in that sometimes, some of the rules and all that some buyers - and yes, some vendors - try to enforce are ludicrous and stupid and truly overkill. Craig --- In [email protected], "Holt, Jake" <[EMAIL PROTECTED]> wrote: > > Craig, > > > > I wasn't completely serious, but it does frustrate me to see people with > that "we're the customer, you follow our rules!" mentality. We don't do > it to our vendors because we understand if we make them angry we're > probably not going to be able to service our customers. I just wish > sometimes the end of the line would realize we're not magicians and > we're not always the ones that screwed up =). > > > > Jake > > > > From: [email protected] [mailto:[EMAIL PROTECTED] On Behalf Of > Craig Dunham > Sent: Tuesday, September 16, 2008 3:51 PM > To: [email protected] > Subject: [EDI-L] Re: Home Depot late 997 reminder > > > > Ha! Obviously, Jake, you don't know Me (or My employer!) too well... > > 1 - we dont' really do chargebacks... and we never really have > considered them... > > 2 - most of our smaller vedors - and there are a LOT of them - use > third party solutions (you know, those web-based and even FAX based > programs) to do their EDI, and the FA/997 comes from this source, > not from the actual opening of the document on the website... > > 3 - cost is something I've always complained about and often > mention - because we do use so many small vendors - and I'm always > venting (or whatever!) about how those same 3rd party sources need > to be sure to include some kind of "low price" offering for those > very same small vendors & suppliers. > > 4 - one final thing - I don't have any kind of requisite for a time > frame on the FA return. I get a report of delinquent FAs and thats > 3 days after I send a PO. Then, and only then, do I worry about > it. And even then I'm not too worried as our buying department > still faxes hard copies of the POs to the reps and the rep > agencies... > > Craig Dunham > EDI Coordinator > > --- In [email protected] <mailto:EDI-L% 40yahoogroups.com> , "Holt, > Jake" <jholt@> wrote: > > > > What if a really good vendor of yours couldn't afford to meet your > > requirements? Let me guess, you'd just toss them aside, or fine > them > > into submission? > > > > > > > > From: [email protected] <mailto:EDI-L%40yahoogroups.com> > [mailto:[email protected] <mailto:EDI-L%40yahoogroups.com> ] On > Behalf Of > > Craig Dunham > > Sent: Tuesday, September 16, 2008 11:02 AM > > To: [email protected] <mailto:EDI-L%40yahoogroups.com> > > Subject: [EDI-L] Re: Home Depot late 997 reminder > > > > > > > > Hmmm... This has been one that has always bugged Me... But, as the > > retailer - as the hub - I get to call the shots on how soon I > expect > > an ASN in return... > > > > But I do still, from time to time, get notices from a vendor - or, > > more interestingly, from a 3rd party provider - looking for an ASN > > in "RIGHT NOW" kind of a time frame. I then just reply back - > > politely, of course - that My normal turn-around time for the FA > for > > an inbound document can be a day. I run 3 automatic send/receives > > per day. So during that time, any FAs fro the previous few hours > > will then go out - at 6:30 AM, 2:30 PM and 4:20PM - Pacific time - > 7 > > days a week. > > > > Never hear anything back from them about it, either... > > > > Just remember - to you suppliers and vendors out there (or the > > consultants that work for them!) - it's the customer (Me, the > > retailer or buyer of your product!) that sets the rule when it > comes > > to EDI... > > > > Craig Dunham > > EDI Coordinator > > at an 800LB Gorilla retailer/hub! > > > > > > > > [Non-text portions of this message have been removed] > ------------------------------------ ... Please use the following Message Identifiers as your subject prefix: <SALES>, <JOBS>, <LIST>, <TECH>, <MISC>, <EVENT>, <OFF-TOPIC> Job postings are welcome, but for job postings or requests for work: <JOBS> IS REQUIRED in the subject line as a prefix.Yahoo! Groups Links <*> To visit your group on the web, go to: http://groups.yahoo.com/group/EDI-L/ <*> Your email settings: Individual Email | Traditional <*> To change settings online go to: http://groups.yahoo.com/group/EDI-L/join (Yahoo! ID required) <*> To change settings via email: mailto:[EMAIL PROTECTED] mailto:[EMAIL PROTECTED] <*> To unsubscribe from this group, send an email to: [EMAIL PROTECTED] <*> Your use of Yahoo! Groups is subject to: http://docs.yahoo.com/info/terms/
