>>CEOs, CIOs, CFOs (particularly) like a vendor they can count on and hold
>>accountable. Free is suspect in the business community and for good reason.
I was under the impression that was yesterday's thinking, even for CEOs and
CFOs. ;)
Some people think that open communities can provide better support than you can
buy.
Some of them probably come to EDI-L for just that reason.
I know I got more useful information about GXS issues from users on this list
than I did from waiting in a queue for answers from GXS. The same goes for some
of our other vendors at times.
Travis-
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