You must pay a *lot* for support. I don't remember ever having a single contract with any of our vendors through the years where anyone would have even answered the phone on a holiday. It has always just been our responsibility to break the stuff before or after, but never during. ;)
Travis- ----- Original Message ----- From: "Leah Halpin" <[email protected]> To: "Travis Truax" <[email protected]> Cc: [email protected] Sent: Wednesday, October 13, 2010 11:21:12 AM Subject: Re: [EDI-L] EDIFACT vs. X12, public/free vs. nonpublic/expensive There's a difference between the kind of support we offer each other here and the kind of support you need at 3am on a holiday weekend when your whole system has crashed, your customer is going to fine you or your shop floor is going to shut down if you don't get it up and running in the next 15 minutes and you've tried everything you and the manual know how to do. Even Art and Michael, in their infinite wisdom and Patrice in his infinite optimism will do you no good. Leah From: Travis Truax <[email protected]> To: Leah Halpin <[email protected]> Cc: [email protected] Sent: Wed, October 13, 2010 12:09:07 PM Subject: Re: [EDI-L] EDIFACT vs. X12, public/free vs. nonpublic/expensive >>CEOs, CIOs, CFOs (particularly) like a vendor they can count on and hold >>accountable. Free is suspect in the business community and for good reason. I was under the impression that was yesterday's thinking, even for CEOs and CFOs. ;) Some people think that open communities can provide better support than you can buy. Some of them probably come to EDI-L for just that reason. I know I got more useful information about GXS issues from users on this list than I did from waiting in a queue for answers from GXS. The same goes for some of our other vendors at times. Travis- [Non-text portions of this message have been removed] ------------------------------------ ... Please use the following Message Identifiers as your subject prefix: <SALES>, <JOBS>, <LIST>, <TECH>, <MISC>, <EVENT>, <OFF-TOPIC> Job postings are welcome, but for job postings or requests for work: <JOBS> IS REQUIRED in the subject line as a prefix.Yahoo! Groups Links <*> To visit your group on the web, go to: http://groups.yahoo.com/group/EDI-L/ <*> Your email settings: Individual Email | Traditional <*> To change settings online go to: http://groups.yahoo.com/group/EDI-L/join (Yahoo! ID required) <*> To change settings via email: [email protected] [email protected] <*> To unsubscribe from this group, send an email to: [email protected] <*> Your use of Yahoo! Groups is subject to: http://docs.yahoo.com/info/terms/
