I agree. While using IBM knowledgebase, for Sterling Gentran UNIX, was very difficult, and I did not find what I was looking for. I called, maybe I emailed, got an answer. I was told everything is not in this knowledgebase like when it was at Sterling. Not sure if this info is correct, because I get all kinds of different responses, and nothing seems constant.
I've called in/emailed several times, and get different answers all the time. One rep said I needed an IBM user id, which I have had since 8/11, but they would not listen to me. I ended the conversation, called in later, and got a helpful rep. Also, I have received several online surveys, while on the IBM website, I have completed them--my responses were not flattering. The Sterling website and support was great! Jae Jae Moore From: Dave Records <[email protected]> To: "ThomasS" <[email protected]> Cc: [email protected] Date: 03/29/2012 12:53 PM Subject: Re: [EDI-L] Nightmare With IBM support for Sterling Integrator Sent by: [email protected] The Sterling web site was absolutely much easier to find and search the knowledge base! This new one is convoluted and takes way to much time to drill into the information. I have not dealt with any one at IBM/Sterling support yet, I let my clients do that! Dave Records Records Consulting, LLC Email: [email protected] On Mar 29, 2012, at 12:30 PM, ThomasS wrote: I did a search on this and did not find anything. Since IBM took over Sterling, I have been going through hell with customer support and products. One thing that I have always loved about Sterling was that they had excellent customer support. That's been thrown out the window now that IBM has taken over and, it would appear, rolled everything into their own system. We had some issues going on last year (busy updating our Oracle System), and I did not get round, as I had planned, to upgrading from GIS to Sterling Integrator. I finally had time at the end of November, but ran into bureaucratic red-tape just getting the software. Now the installer doesn't work for Sterling Integrator (for the Solaris platfor) and IBM support acts clueless. Anybody else having problems with IBM? Would be interested in knowing which problems and if you have managed to resolve them and how. Thanks, Thomas Seay Xerox [Non-text portions of this message have been removed] ------------------------------------ ... Please use the following Message Identifiers as your subject prefix: <SALES>, <JOBS>, <LIST>, <TECH>, <MISC>, <EVENT>, <OFF-TOPIC> Job postings are welcome, but for job postings or requests for work: <JOBS> IS REQUIRED in the subject line as a prefix.Yahoo! Groups Links This Email message and any attachment may contain information that is proprietary, legally privileged, confidential and/or subject to copyright belonging to Pepco Holdings, Inc. or its affiliates ("PHI"). This Email is intended solely for the use of the person(s) to which it is addressed. If you are not an intended recipient, or the employee or agent responsible for delivery of this Email to the intended recipient(s), you are hereby notified that any dissemination, distribution or copying of this Email is strictly prohibited. If you have received this message in error, please immediately notify the sender and permanently delete this Email and any copies. PHI policies expressly prohibit employees from making defamatory or offensive statements and infringing any copyright or any other legal right by Email communication. PHI will not accept any liability in respect of such communications. [Non-text portions of this message have been removed] ------------------------------------ ... Please use the following Message Identifiers as your subject prefix: <SALES>, <JOBS>, <LIST>, <TECH>, <MISC>, <EVENT>, <OFF-TOPIC> Job postings are welcome, but for job postings or requests for work: <JOBS> IS REQUIRED in the subject line as a prefix.Yahoo! Groups Links <*> To visit your group on the web, go to: http://groups.yahoo.com/group/EDI-L/ <*> Your email settings: Individual Email | Traditional <*> To change settings online go to: http://groups.yahoo.com/group/EDI-L/join (Yahoo! ID required) <*> To change settings via email: [email protected] [email protected] <*> To unsubscribe from this group, send an email to: [email protected] <*> Your use of Yahoo! Groups is subject to: http://docs.yahoo.com/info/terms/
