That's good news. Their VAN is top notch. I've can't even remember the last time I had to call them...maybe 10 years ago.
Sterling has always had a much higher level of quality support for MVS in my experience. Could be lack of turnover in that group (I swear the same guys are there that were 15 years ago) or the fact that MVS is not as accessible (read: easy to fake) as windows. On Mar 29, 2012, at 1:49 PM, Michael Mattias/LS wrote: > >I did a search on this and did not find anything. Since IBM took over > >Sterling, I have been going through hell with customer > >support and products. One thing that >I have always loved about Sterling was > >that they had excellent customer support. That's > >been thrown out the window now that IBM has taken over and, it would > >>appear, rolled everything into their own system. > > For whatever it's worth... > > Just last week I had occasion to contact Sterling support *For VAN Services* > and ... > > ... told them I was a little concerned that support might not retain its > historic (in my case 15+ years) excellence what with the > IBM thing and I was told by the rep "that's not changing at all" ... and the > handling of my call proved that... as prompt and > professional as ever. > > I have precisely ZERO experience contacting Sterling support *For > WIndows-based software products*, although I've found support for > Gentran both MVS and AS/400 as good as that for the VAN services. > > So I would be real careful about any "blanket indictments" of 'Sterling > Support' and ensure any comments I made re same were > carefully qualified by product/service. > > Michael C. Mattias > Tal Systems Inc. > Racine WI > [email protected] > > [Non-text portions of this message have been removed] ------------------------------------ ... Please use the following Message Identifiers as your subject prefix: <SALES>, <JOBS>, <LIST>, <TECH>, <MISC>, <EVENT>, <OFF-TOPIC> Job postings are welcome, but for job postings or requests for work: <JOBS> IS REQUIRED in the subject line as a prefix.Yahoo! Groups Links <*> To visit your group on the web, go to: http://groups.yahoo.com/group/EDI-L/ <*> Your email settings: Individual Email | Traditional <*> To change settings online go to: http://groups.yahoo.com/group/EDI-L/join (Yahoo! ID required) <*> To change settings via email: [email protected] [email protected] <*> To unsubscribe from this group, send an email to: [email protected] <*> Your use of Yahoo! Groups is subject to: http://docs.yahoo.com/info/terms/
