The fundamental question to ask is what are you comparing here: VAN vs another VAN or VAN vs doing it all in-house. Once you know what you’re trying to evaluate, then you can figure out what more specific questions to ask. If you can’t figure this out first, then any answers are good ones – or bad ones – depending on your point of view J
Rachel Foerster 847-872-8070 From: [email protected] [mailto:[email protected]] On Behalf Of Michael Mattias/LS Sent: Tuesday, June 11, 2013 12:47 PM To: EDI-L Subject: Re: <Sales> Re: [EDI-L] Selling EDI >My question was designed to increase my education on why people prefer >specific VAN's, and I guess I didn't make myself clear was > >what other than pricing makes someone hesitant to change VAN's. VAN services aren't any different from any other product, if you take the time to think about it. You'd "prefer" a particular brand VAN for the same reason you're prefer any partuclar brand automobile, office machine or toilet paper: because you've decided that brand offers the best value for you. What's value? The ratio of features and benefits to cost. For a VAN I would likely value 'reliability' (uptime percentage) as my highest criteria; but I'd look, too, at ease of use, cost, archive/restore services, availability and professionalism of customer service, breadth of product (eg offer FTP, HTTP, AS/2 and other communications services plus maybe or data 'tweaking' or mapping services). Others may use a different criteria weight scale. (If you are curious, for toilet paper I'd use "puncture resistance" as the highest criteria with "softness" a close second). You likely would change brands only if "value (new)" exceeds "value (old) + cost to change." VANs are just other "shopping experience" except in industry we usually call those who shop "buyers" rather than "shoppers." Simple, yes? Michael C. Mattias Tal Systems Inc. Racine WI [email protected] <mailto:mmattias%40talsystems.com> [Non-text portions of this message have been removed] ------------------------------------ ... Please use the following Message Identifiers as your subject prefix: <SALES>, <JOBS>, <LIST>, <TECH>, <MISC>, <EVENT>, <OFF-TOPIC> Job postings are welcome, but for job postings or requests for work: <JOBS> IS REQUIRED in the subject line as a prefix.Yahoo! Groups Links <*> To visit your group on the web, go to: http://groups.yahoo.com/group/EDI-L/ <*> Your email settings: Individual Email | Traditional <*> To change settings online go to: http://groups.yahoo.com/group/EDI-L/join (Yahoo! ID required) <*> To change settings via email: [email protected] [email protected] <*> To unsubscribe from this group, send an email to: [email protected] <*> Your use of Yahoo! Groups is subject to: http://docs.yahoo.com/info/terms/
