Yes, Elecraft products are tops but in my mind the case study would be about the excellent customer service that Elecraft provides. I have dealt with very few organizations that have been as responsive and helpful as Elecraft and IMHO that ability to respond to customers is just as important as the products themselves. One of my first bosses many years ago always said that every company makes mistakes - it's how they respond to those mistakes that makes all the difference.
Elecraft makes very few mistakes in the first place but when they do the response is cheerful, immediate and always helpful. I don't know if it's the highly decentralized (but highly communicative via the internet) organization or just a top-down attitude but I think many organizations could learn a lot by studying Elecraft. 73 Bill NZ0T P.S. Does this post get me anything free or at a dep discount ? -- View this message in context: http://elecraft.365791.n2.nabble.com/A-Success-Story-tp7505878p7507311.html Sent from the Elecraft mailing list archive at Nabble.com. ______________________________________________________________ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:[email protected] This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html
