Italian service center after checking with Elecraft (as shipping from
Europe to Elecraft and back would cost half as much as a whole new
KAT500 this is no option either, even if the replacement costs would
have been considerably lower ... and Elecraft asks European customers to
use the European service providers ... perfectly okay). But no worries,
injurance paid it for the guy so no big loss after all for him. Just
wanted to show that it always depends on what is defective. If you have
several different PCBs in equipment it is certainly easier to just
exchange single PCBs which will be cheaper as in Jim's example (or the
K3 as another one). But it's not always that easy (as in my example) and
might well have been the case with that Ten-Tec, too. One just has to
put it into perspecitve ...
73, Olli
Contest, DX & radio projects: http://www.dh8bqa.de
Am 06.08.2015 um 20:06 schrieb Scott Manthe:
Who was going to charge you that, Oliver, Elecraft or one of the
European service centers?
73,
Scott N9AA
On 8/6/15 2:02 PM, Oliver Dröse wrote:
Certainly depends on the board that needs to be replaced! We had a
KAT500 fail recently (out of a sudden) with diagnosis CPU dead. Only
cure would be to change the board, cost factor almost 600 EUR. A new
KAT500 is about 680 EUR including shipping and import taxes ... no
deal. :-(
73, Olli
Contest, DX & radio projects: http://www.dh8bqa.de
Am 06.08.2015 um 05:19 schrieb Jim Brown:
On Wed,8/5/2015 5:47 PM, Bob McGraw - K4TAX wrote:
We really don't need to bash other companies in an effort to make
Elecraft look good by comparison - especially without knowing the
details of the billing used for comparison. Elecraft stands on its
own.
I made the original comment, and I was not "bashing" anyone. TenTec
replaced an entire board and some individual components. I've had
Elecraft troubleshoot boards rather than replace them. Beginning in
the 80s, I owned and liked Ten Tec transceivers, but learned the
hard way that their service department is a profit center. I do not
believe that to be true of Elecraft. Last month, Elecraft did
replace a major board in my KPA500 because they deemed it
unrepairable. The bill was under $400.
73, Jim K9YC
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