To Wayne and Eric especially, but to all on the list. I saved my shekels and ordered my KX2 Shack in a box 2 weeks ago tomorrow. To say I was as impatient as a kid before Christmas would be an understatement. The Elecraft team shipped my new baby last Friday, it went out from the USPS San Jose distribution center Friday night, 1845 iirc, scheduled for delivery this past Monday, 26 March. It has not been heard from, scanned, seen since. The USPS has been abominable in helping me track down my radio. I contacted Elecraft this morning to inform and to get info on the timeline and procedure for making a lost package claim.
Michelle answered the phone, was delightful, understanding, commiserative, wicked helpful. She is working with contacts the Elecraft folks have in the post office, has been very up front and informative, even if I didn't especially care for the answers, at least she gave them to me. She just sent me an update to let me know where she was in her efforts and so I didn't feel that I had been forgotten. BRAVO ZULU to the Elecraft team and Michelle in particular for customer service surpassing the norm. I still don't have a radio, but I do have a warm fuzzy that I will be taken care of, though it may well be 30 days or so before I see a KX2. If only the post office had this level of excellence in their staff. -- W2KAP In any given circuit, the most expensive part will always sacrifice itself to protect the fuse. ______________________________________________________________ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:[email protected] This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html Message delivered to [email protected]
