Hi Richard, Fortunately lost items are rare. I sure hope yours turns up! But if not, we’ll deal with it through proper channels and make sure you get a replacement as soon as possible.
73, Wayne N6KR ---- http://www.elecraft.com > On Mar 28, 2018, at 1:33 PM, richard kappler <[email protected]> wrote: > > To Wayne and Eric especially, but to all on the list. I saved my shekels > and ordered my KX2 Shack in a box 2 weeks ago tomorrow. To say I was as > impatient as a kid before Christmas would be an understatement. The > Elecraft team shipped my new baby last Friday, it went out from the USPS > San Jose distribution center Friday night, 1845 iirc, scheduled for > delivery this past Monday, 26 March. It has not been heard from, scanned, > seen since. The USPS has been abominable in helping me track down my radio. > I contacted Elecraft this morning to inform and to get info on the timeline > and procedure for making a lost package claim. > > Michelle answered the phone, was delightful, understanding, commiserative, > wicked helpful. She is working with contacts the Elecraft folks have in the > post office, has been very up front and informative, even if I didn't > especially care for the answers, at least she gave them to me. She just > sent me an update to let me know where she was in her efforts and so I > didn't feel that I had been forgotten. BRAVO ZULU to the Elecraft team and > Michelle in particular for customer service surpassing the norm. I still > don't have a radio, but I do have a warm fuzzy that I will be taken care > of, though it may well be 30 days or so before I see a KX2. > > If only the post office had this level of excellence in their staff. > > -- > W2KAP > > In any given circuit, the most expensive part will always sacrifice itself > to protect the fuse. > ______________________________________________________________ > Elecraft mailing list > Home: http://mailman.qth.net/mailman/listinfo/elecraft > Help: http://mailman.qth.net/mmfaq.htm > Post: mailto:[email protected] > > This list hosted by: http://www.qsl.net > Please help support this email list: http://www.qsl.net/donate.html > Message delivered to [email protected] ______________________________________________________________ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:[email protected] This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html Message delivered to [email protected]
