Lyn,
On your KAT500, do contact support about it, and if they want you to
send it in, do so. Many techs are working from home, and while the time
from receipt at Elecraft until it is shipped may be longer, the process
still is working.
Who knows when this coronavirus thing will subside and things will get
fully back to normal and full in-office staffing, but Elecraft is
'limping along' to support customers.
73,
Don W3FPR
On 6/5/2020 5:39 PM, Lyn Norstad wrote:
Tom -
I had the same experience a few months back. I talked with Elecraft Support,
and they had me check a few things. There was no obvious cause, except the
power supply board was dead.
They asked me to send it in, which I did, and they replaced the board.
Fortunately I got it back a couple days before the COVID shutdown hit, and it
has been fine since.
As a precautionary move, they changed the power transformer back to the default setting.
I had set it up one notch because our line voltage is low, and that was needed to get it
"near" the optimal value.
I also have tuner (KAT500) issues, but will live with it, as I am reluctant to
send anything anywhere at this time.
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