Excuse me? You buy a product from a company, pay 50% up front to help the company out, and you get no acknowledgement from the company that a) your order has been received or b) a receipt for your advanced payment. And you excuse this on account they are busy?
I'm sorry, but I find that unacceptable. American companies pride themselves on their great service - this isn't even common courtesy let alone good customer service. How long does it take to send a non-automated email? Someone at Elecraft is keeping a track of all the orders (otherwise the'd have no idea of demand) and an email takes maybe 30 seconds extra per order. Even if they have 10,000 orders (which I doubt very much), that is 83 hours of work, spread over the last 2 months equates to about a quarter of a person. Of course, automate the process and you don't even need a quarter of a person. And of course, telling a customer that you have his order and his money saves you having to answer the phone when the same customer calls in to complain - except that doesn't take 30 seconds! Or is it that we Brits now have a better sense of what makes for good service than our American friends? Phil, G8JQH -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Don Wilhelm Sent: 08 July 2007 14:02 To: [email protected] Subject: Re: "We are not talking about a small amount of money here" (was [Elecraft] Cut off date for K3 options?) Dave and all, I can add emphasis to what Gary has said, and I experience it in only a small way - responding to emails requesting status of kits I have here for repair/upgrade/build etc., does take considerable time and energy - multiply that by a very large factor (your guess for the number of K3 orders) and you have a lot of time just to respond to order status/confirmation requests. While all of us who have ordered K3s have the same questions, I do not have either written or email confirmation of my order. I do know that everyone at Elecraft is very busy communicating with the beta testers, getting all the production stuff in order, along with their normal activities, and they are putting in a lot of overtime hours to get it done. Have patience, try not to bother them any more than necessary, and in a couple weeks the flood will be cleared and things will restore to something more normal. 73, Don W3FPR Gary Hvizdak wrote: > Recently Dave (G4AON) wrote > > "... having paid a 50% deposit it wouldn't be expecting too much to have a > receipt for the payment, showing what is on order and the balance to be > paid. We are not talking about a small amount of money here." > > -- > > Hi Dave, > > Having produced some inexpensive accessories for the K2 that are easily > 10,000 times simpler than the K3, I might still be able to relate to what > Elecraft has been going through. FYI, from before Ken (WB2ART) and I began > accepting payments for our original K2 Option Bypass Header kit in 2005, > until all orders were shipped, we spent more time replying to customer > emails than we did working to get our humble product out the door! _______________________________________________ Elecraft mailing list Post to: [email protected] You must be a subscriber to post to the list. Subscriber Info (Addr. Change, sub, unsub etc.): http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/subscribers.htm Elecraft web page: http://www.elecraft.com _______________________________________________ Elecraft mailing list Post to: [email protected] You must be a subscriber to post to the list. Subscriber Info (Addr. Change, sub, unsub etc.): http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/subscribers.htm Elecraft web page: http://www.elecraft.com
