I got a receipt. Maybe they lost your order. You should contact them directly.
You're right that there's a loyalty among Elecraft customers here that sometimes defies logic. They completely screwed up my last order even after multiple emails and phone calls to get it right. It's fine now. They're not perfect, and I don't see the problem with allowing people to have that opinion. But they do a good job overall. Craig NZ0R -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Phil Wright Sent: Sunday, July 08, 2007 8:22 AM To: [email protected] Subject: [Elecraft] RE: "We are not talking about a small amount of moneyhere" Excuse me? You buy a product from a company, pay 50% up front to help the company out, and you get no acknowledgement from the company that a) your order has been received or b) a receipt for your advanced payment. And you excuse this on account they are busy? I'm sorry, but I find that unacceptable. American companies pride themselves on their great service - this isn't even common courtesy let alone good customer service. How long does it take to send a non-automated email? Someone at Elecraft is keeping a track of all the orders (otherwise the'd have no idea of demand) and an email takes maybe 30 seconds extra per order. Even if they have 10,000 orders (which I doubt very much), that is 83 hours of work, spread over the last 2 months equates to about a quarter of a person. Of course, automate the process and you don't even need a quarter of a person. And of course, telling a customer that you have his order and his money saves you having to answer the phone when the same customer calls in to complain - except that doesn't take 30 seconds! Or is it that we Brits now have a better sense of what makes for good service than our American friends? Phil, G8JQH -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Don Wilhelm Sent: 08 July 2007 14:02 To: [email protected] Subject: Re: "We are not talking about a small amount of money here" (was [Elecraft] Cut off date for K3 options?) Dave and all, I can add emphasis to what Gary has said, and I experience it in only a small way - responding to emails requesting status of kits I have here for repair/upgrade/build etc., does take considerable time and energy - multiply that by a very large factor (your guess for the number of K3 orders) and you have a lot of time just to respond to order status/confirmation requests. While all of us who have ordered K3s have the same questions, I do not have either written or email confirmation of my order. I do know that everyone at Elecraft is very busy communicating with the beta testers, getting all the production stuff in order, along with their normal activities, and they are putting in a lot of overtime hours to get it done. Have patience, try not to bother them any more than necessary, and in a couple weeks the flood will be cleared and things will restore to something more normal. 73, Don W3FPR Gary Hvizdak wrote: > Recently Dave (G4AON) wrote > > "... having paid a 50% deposit it wouldn't be expecting too much to have a > receipt for the payment, showing what is on order and the balance to be > paid. We are not talking about a small amount of money here." > > -- > > Hi Dave, > > Having produced some inexpensive accessories for the K2 that are easily > 10,000 times simpler than the K3, I might still be able to relate to what > Elecraft has been going through. FYI, from before Ken (WB2ART) and I began > accepting payments for our original K2 Option Bypass Header kit in 2005, > until all orders were shipped, we spent more time replying to customer > emails than we did working to get our humble product out the door! _______________________________________________ Elecraft mailing list Post to: [email protected] You must be a subscriber to post to the list. Subscriber Info (Addr. Change, sub, unsub etc.): http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/subscribers.htm Elecraft web page: http://www.elecraft.com _______________________________________________ Elecraft mailing list Post to: [email protected] You must be a subscriber to post to the list. Subscriber Info (Addr. Change, sub, unsub etc.): http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/subscribers.htm Elecraft web page: http://www.elecraft.com _______________________________________________ Elecraft mailing list Post to: [email protected] You must be a subscriber to post to the list. Subscriber Info (Addr. Change, sub, unsub etc.): http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/subscribers.htm Elecraft web page: http://www.elecraft.com
