I received a receipt too, dated April 30. Not knowing your particular circumstances, as one possible explanation, I would suggest maybe the following scenario. My receipt was sent as a PDF attachment to an email. Perhaps your over zealous ISP filtered that mail out as possible spam and dropped it. I would agree that you rightfully deserve a receipt, but maybe there is a little more to the story that isn't obvious.
At 7/8/2007 09:27 AM, Craig Rairdin wrote: >I got a receipt. Maybe they lost your order. You should contact them >directly. > >You're right that there's a loyalty among Elecraft customers here that >sometimes defies logic. They completely screwed up my last order even after >multiple emails and phone calls to get it right. It's fine now. They're not >perfect, and I don't see the problem with allowing people to have that >opinion. But they do a good job overall. > >Craig >NZ0R > >-----Original Message----- >From: [EMAIL PROTECTED] >[mailto:[EMAIL PROTECTED] On Behalf Of Phil Wright >Sent: Sunday, July 08, 2007 8:22 AM >To: [email protected] >Subject: [Elecraft] RE: "We are not talking about a small amount of >moneyhere" > > >Excuse me? You buy a product from a company, pay 50% up front to help the >company out, and you get no acknowledgement from the company that a) your >order has been received or b) a receipt for your advanced payment. And you >excuse this on account they are busy? > >I'm sorry, but I find that unacceptable. American companies pride >themselves on their great service - this isn't even common courtesy let >alone good customer service. > >How long does it take to send a non-automated email? Someone at Elecraft is >keeping a track of all the orders (otherwise the'd have no idea of demand) >and an email takes maybe 30 seconds extra per order. Even if they have >10,000 orders (which I doubt very much), that is 83 hours of work, spread >over the last 2 months equates to about a quarter of a person. Of course, >automate the process and you don't even need a quarter of a person. > >And of course, telling a customer that you have his order and his money >saves you having to answer the phone when the same customer calls in to >complain - except that doesn't take 30 seconds! > >Or is it that we Brits now have a better sense of what makes for good >service than our American friends? > >Phil, G8JQH > >-----Original Message----- >From: [EMAIL PROTECTED] >[mailto:[EMAIL PROTECTED] On Behalf Of Don Wilhelm >Sent: 08 July 2007 14:02 >To: [email protected] >Subject: Re: "We are not talking about a small amount of money here" (was >[Elecraft] Cut off date for K3 options?) > >Dave and all, > >I can add emphasis to what Gary has said, and I experience it in only a >small way - responding to emails requesting status of kits I have here >for repair/upgrade/build etc., does take considerable time and energy - >multiply that by a very large factor (your guess for the number of K3 >orders) and you have a lot of time just to respond to order >status/confirmation requests. > >While all of us who have ordered K3s have the same questions, I do not >have either written or email confirmation of my order. I do know that >everyone at Elecraft is very busy communicating with the beta testers, >getting all the production stuff in order, along with their normal >activities, and they are putting in a lot of overtime hours to get it done. > >Have patience, try not to bother them any more than necessary, and in a >couple weeks the flood will be cleared and things will restore to >something more normal. > >73, >Don W3FPR > >Gary Hvizdak wrote: >> Recently Dave (G4AON) wrote >> >> "... having paid a 50% deposit it wouldn't be expecting too much to have a >> receipt for the payment, showing what is on order and the balance to be >> paid. We are not talking about a small amount of money here." >> >> -- >> >> Hi Dave, >> >> Having produced some inexpensive accessories for the K2 that are >easily >> 10,000 times simpler than the K3, I might still be able to relate to what >> Elecraft has been going through. FYI, from before Ken (WB2ART) and I >began >> accepting payments for our original K2 Option Bypass Header kit in 2005, >> until all orders were shipped, we spent more time replying to customer >> emails than we did working to get our humble product out the door! _______________________________________________ Elecraft mailing list Post to: [email protected] You must be a subscriber to post to the list. Subscriber Info (Addr. Change, sub, unsub etc.): http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/subscribers.htm Elecraft web page: http://www.elecraft.com
