> Have the complainers bought *any* new high-tech stuff, hardware or > software, lately? > Have they ever ... > Have they ever ... > Have they ever ... > Do the Japanese .. > So who cares if it's a few weeks late? Or months, for that matter?
One thing I HAVE done is collected credit card payments in advance for a product that didn't ship on its ship date. It's my understanding that when you go beyond 30 days late you need to send a written notice to those who paid by credit card with an updated ship date and the offer to cancel with a full refund. You have to repeat that 30 days after the new date passes. I may be mistaken; it may be that you only have to notify those who ordered by mail. I can't remember if the rule comes from the credit card companies or the US Mail. I know it is challenging to bring out a new product, and especially to do it under the scrutiny of your customers. I'm just once again pointing out that while Elecraft is a great company they're not perfect. I think people are well within their rights to complain about the delays. I'm not complaining; just defending the rights of others to do so. Craig NZ0R _______________________________________________ Elecraft mailing list Post to: [email protected] You must be a subscriber to post to the list. Subscriber Info (Addr. Change, sub, unsub etc.): http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/subscribers.htm Elecraft web page: http://www.elecraft.com
