G4ILO wrote:
I am sorry, this is going to be a rant, but exactly what do they think they are playing at in Elecraft Sales? Nearly 3 weeks ago I ordered a KXV3 and a couple of hardware upgrades for my K3. I paid using PayPal, accepting the USPS charge which was nearly half the cost of the actual order. When nothing was received for such a long time I obtained at the end of last week the tracking number from Elecraft Sales and was able to determine that the package had been stuck in customs for several days and had just been released. When nothing was delivered again today I used the tracking number again and was informed that they had attempted to deliver at 12:28 today. Except that my wife and I had been in all day and no-one had tried to deliver anything. I contacted Sales again to find out if they had given me the right tracking number, and eventually received a reply containing the details they had given for shipment. One vital line of the address (house number, street name) was missing, the phone number given bore only a 60% correlation with mine, and the email address was an old one with one letter missing so it wouldn't have worked even if it had still been available. I really don't know how much clearer I could make my order than to send it via PayPal which includes my confirmed shipping address as part of the standard email. Once upon a time you could order something from Elecraft and it was here in a few days. It seems to be becoming increasingly slow, expensive and error prone (last year I had to remind sales twice before they sent back-ordered items.) I'm afraid this is the last time I order anything from Elecraft. ----- Julian, G4ILO. K2 #392 K3 #222. http://www.g4ilo.com/ G4ILO's Shack http://www.g4ilo.com/kcomm.html KComm for Elecraft K2 and K3 http://www.wota.org.uk/ Wainwrights On The Air _________________________________________________________________ I ordered the K3IO remote upgrade board via the Elecraft website on Sunday, March 8. On Monday, March 9th, I received an email informing me that the order had shipped via USPS and it included a tracking number. Shipping charge was $2.30. Two days later on Wednesday, March 11, the board was in my mailbox. I must say that this is pretty typical of the delivery of items that I've ordered from Elecraft. I think Julian may have experienced a shipping "fluke". Or, Murphy got ya! 73 de Terry, W0FM ______________________________________________________________ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:[email protected] This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html
