John, If they were a customer I would just refund the amount. I would normally just let them come to the next or any event (even though it would cost me two of six registrations for the future event). But they do not want to do that. I have classrooms available to me at no cost of 6, 20, and 100 people but I choose to do small seminars. Large ones are not nearly as useful to the attendees as small ones. If this were a group of 20, I would just refund. So, I will just start marketing the next few weeks and see what happens. If two more sign up I will just refund. I will probably not allow the company that cancelled to come to my events in the future without special arrangements compared to others. Doug On Fri, 14 Sep 2018 22:50:03 +0100, John Woodgate wrote: I guess you don't have a cancellation policy in your T&Cs. No doubt you will fix that, as a result of this experience. If you don't want to lose the customer, and maybe get bad music on social media, let them come to a future event at no extra charge. John Woodgate OOO-Own Opinions Only J M Woodgate and Associates www.woodjohn.uk Rayleigh, Essex UK On 2018-09-14 21:51, Doug Smith wrote: Hi Everyone, I need some advice on a pair of cancelled registrations for a class I am holding next month. Two people from the same company registered and the company paid the registration fees. At that point the seminar was full (I limit it six people for a good experience) so I stopped marketing activities for the last week and a half. Then a manager higher up decided there will be no travel and now they want a refund. At this point, it is not likely, although possible, that two people additional people will register as time is short to get the required approvals. I have about an hour of work on each registration invested at this point for a total of two hours plus that much time to register and arrange for two different people if the register. Part of my time is making hotel reservations as the hotel and most meals are covered in the registration fee. Issuing a refund is a fair amount paperwork and record keeping, probably about an hour total for both. Basically, to save a few hundred dollars this company wants to cost me almost 10X that if I cannot fill the two seats (of six). The problem is the no travel policy. I use Las Vegas McCarrann airport which must be the cheapest airport in the world because of being a vacation destination. I can fly to California for less than the cost of gas to drive there in a car ($49 ticket on SouthWest). The cost of their tickets should be about $300 or less per person round trip from their location compared to about $2000 per person already paid. What do others do for a cancellation policy? In the past, I let someone come to a future delivery for no extra charge. In that case, the person had a personal reason for not being able to come. I try to be good to people as with the person just described plus I let unemployed engineers come at about to my cost if I have empty seats. What would you do? I could use some advice. Doug - ---------------------------------------------------------------- This message is from the IEEE Product Safety Engineering Society emc-pstc discussion list. To post a message to the list, send your e-mail to <[email protected]> All emc-pstc postings are archived and searchable on the web at: http://www.ieee-pses.org/emc-pstc.html Attachments are not permitted but the IEEE PSES Online Communities site at http://product-compliance.oc.ieee.org/ can be used for graphics (in well-used formats), large files, etc. Website: http://www.ieee-pses.org/ Instructions: http://www.ieee-pses.org/list.html (including how to unsubscribe) List rules: http://www.ieee-pses.org/listrules.html For help, send mail to the list administrators: Scott Douglas <[email protected]> Mike Cantwell <[email protected]> For policy questions, send mail to: Jim Bacher <[email protected]> David Heald <[email protected]> - ---------------------------------------------------------------- This message is from the IEEE Product Safety Engineering Society emc-pstc discussion list. To post a message to the list, send your e-mail to <[email protected]> All emc-pstc postings are archived and searchable on the web at: http://www.ieee-pses.org/emc-pstc.html Attachments are not permitted but the IEEE PSES Online Communities site at http://product-compliance.oc.ieee.org/ can be used for graphics (in well-used formats), large files, etc. Website: http://www.ieee-pses.org/ Instructions: http://www.ieee-pses.org/list.html (including how to unsubscribe) List rules: http://www.ieee-pses.org/listrules.html For help, send mail to the list administrators: Scott Douglas <[email protected]> Mike Cantwell <[email protected]> For policy questions, send mail to: Jim Bacher <[email protected]> David Heald <[email protected]> - ---------------------------------------------------------------- This message is from the IEEE Product Safety Engineering Society emc-pstc discussion list. To post a message to the list, send your e-mail to <[email protected]> All emc-pstc postings are archived and searchable on the web at: http://www.ieee-pses.org/emc-pstc.html Attachments are not permitted but the IEEE PSES Online Communities site at http://product-compliance.oc.ieee.org/ can be used for graphics (in well-used formats), large files, etc. Website: http://www.ieee-pses.org/ Instructions: http://www.ieee-pses.org/list.html (including how to unsubscribe) List rules: http://www.ieee-pses.org/listrules.html For help, send mail to the list administrators: Scott Douglas <[email protected]> Mike Cantwell <[email protected]> For policy questions, send mail to: Jim Bacher: <[email protected]> David Heald: <[email protected]>
