After listening in on this discussion, I now have a refund policy! Thanks for all the valuable comments.
Ken Refund policy: Full refunds may be made up to 30 days prior to the scheduled event. Within 30 days of the event, a full refund, less a $250 administrative fee per seat will be made. Alternatively, another person may be substituted with no charge. _______________________ I'm here to help you succeed! Feel free to call or email with any questions related to EMC or EMI troubleshooting - at no obligation. I'm always happy to help! Kenneth Wyatt Wyatt Technical Services LLC 56 Aspen Dr. Woodland Park, CO 80863 Phone: (719) 310-5418 Web Site <http://www.emc-seminars.com/> | Blog <https://design-4-emc.com/> The EMC Blog (EDN) <https://www.edn.com/electronics-blogs/4376432/The-EMC-Blog> Subscribe to Newsletter <http://www.emc-seminars.com/Newsletter/Newsletter.html> Connect with me on LinkedIn <https://www.linkedin.com/in/kennethwyatt/> > On Sep 15, 2018, at 9:23 AM, Doug Smith <[email protected]> wrote: > > Someone on the list had a great idea. I can buy round trip tickets for $260 > so I may offer that. That should work and be a good compromise if that is the > real reason. I am suspicious of the manager’s intentions here but will find > out on Monday when I make the offer. > > What should I do if the offer to buy the airline tickets (their reason for > cancellation in the first place) is rejected? > > Also an engineer from the list is intending to register which would replace > one of the other two. So things are working out. Will have a written policy > after this. If the person had a personal issue like sickness or a family > emergency, even at the last minute, I would refund the whole amount. > > Doug Smith > Sent from my iPhone > IPhone: 408-858-4528 > Office: 702-570-6108 > Email: [email protected] > Website: http://dsmith.org > > > > > On Sat, Sep 15, 2018 at 7:29 AM -0700, "Istvan Novak" > <[email protected] <mailto:[email protected]>> wrote: > > Hi Doug, > > Arguing with a no travel policy may not help, because those are usually > across the board measures in companies, allowing few or no exceptions. > > I think the straightforward approach is to make clear at the time of > registration that there is a cancellation policy with a deadline beyond > which there is reduced or no refund. If you want to be fair and > accommodating, you can give a refund (minus a cancellation fee to cover > the extra administration) IF the two seats are filled by other applicants. > > Regards, > > Istvan > > > On 9/14/2018 4:51 PM, Doug Smith wrote: > > > > > > > > Hi Everyone, > > > > I need some advice on a pair of cancelled registrations for a class I am > > holding next month. Two people from the same company registered and the > > company paid the registration fees. At that point the seminar was full (I > > limit it six people for a good experience) so I stopped marketing > > activities for the last week and a half. Then a manager higher up decided > > there will be no travel and now they want a refund. At this point, it is > > not likely, although possible, that two people additional people will > > register as time is short to get the required approvals. I have about an > > hour of work on each registration invested at this point for a total of two > > hours plus that much time to register and arrange for two different people > > if the register. Part of my time is making hotel reservations as the hotel > > and most meals are covered in the registration fee. Issuing a refund is a > > fair amount paperwork and record keeping, probably about an hour total for > > both. Basically, to save a few hund > > red doll > > ars this company wants to cost me almost 10X that if I cannot fill the > > two seats (of six). > > > > The problem is the no travel policy. I use Las Vegas McCarrann airport > > which must be the cheapest airport in the world because of being a vacation > > destination. I can fly to California for less than the cost of gas to drive > > there in a car ($49 ticket on SouthWest). The cost of their tickets should > > be about $300 or less per person round trip from their location compared to > > about $2000 per person already paid. > > > > What do others do for a cancellation policy? In the past, I let someone > > come to a future delivery for no extra charge. In that case, the person had > > a personal reason for not being able to come. I try to be good to people as > > with the person just described plus I let unemployed engineers come at > > about to my cost if I have empty seats. > > > > What would you do? I could use some advice. > > > > Doug > > > > > > > > > > > > > > > > > > > > ------------------------------------------------------------------ > > To unsubscribe from si-list: > > [email protected] with 'unsubscribe' in the Subject field > > > > or to administer your membership from a web page, go to: > > http://www.freelists.org/webpage/si-list > > > > For help: > > [email protected] with 'help' in the Subject field > > > > > > List forum is accessible at: > > http://tech.groups.yahoo.com/group/si-list > > > > List archives are viewable at: > > http://www.freelists.org/archives/si-list > > > > Old (prior to June 6, 2001) list archives are viewable at: > > http://www.qsl.net/wb6tpu > > > > > > > > > > - > ---------------------------------------------------------------- > This message is from the IEEE Product Safety Engineering Society emc-pstc > discussion list. To post a message to the list, send your e-mail to > <[email protected] <mailto:[email protected]>> > > All emc-pstc postings are archived and searchable on the web at: > http://www.ieee-pses.org/emc-pstc.html > <http://www.ieee-pses.org/emc-pstc.html> > Attachments are not permitted but the IEEE PSES Online Communities site at > http://product-compliance.oc.ieee.org/ > <http://product-compliance.oc.ieee.org/> can be used for graphics (in > well-used formats), large files, etc. > > Website: http://www.ieee-pses.org/ <http://www.ieee-pses.org/> > Instructions: http://www.ieee-pses.org/list.html (including how to > unsubscribe) <http://www.ieee-pses.org/list.html> > List rules: http://www.ieee-pses.org/listrules.html > <http://www.ieee-pses.org/listrules.html> > For help, send mail to the list administrators: > Scott Douglas <[email protected] <mailto:[email protected]>> > Mike Cantwell <[email protected] <mailto:[email protected]>> > > For policy questions, send mail to: > Jim Bacher <[email protected] <mailto:[email protected]>> > David Heald <[email protected] <mailto:[email protected]>> > - ---------------------------------------------------------------- This message is from the IEEE Product Safety Engineering Society emc-pstc discussion list. To post a message to the list, send your e-mail to <[email protected]> All emc-pstc postings are archived and searchable on the web at: http://www.ieee-pses.org/emc-pstc.html Attachments are not permitted but the IEEE PSES Online Communities site at http://product-compliance.oc.ieee.org/ can be used for graphics (in well-used formats), large files, etc. Website: http://www.ieee-pses.org/ Instructions: http://www.ieee-pses.org/list.html (including how to unsubscribe) List rules: http://www.ieee-pses.org/listrules.html For help, send mail to the list administrators: Scott Douglas <[email protected]> Mike Cantwell <[email protected]> For policy questions, send mail to: Jim Bacher: <[email protected]> David Heald: <[email protected]>
