I think that I would * write a letter to the manager, pointing out the consequences of their action * include that this is a unique service providing core engineering skills that save huge amounts in avoiding design mistakes, unavailable elsewhere at anything like the cost-benefit * refer the manager to this list * offer to pay half the $600 travel cost
Failing that * offer a 10% discount on your services to fix whatever problem some untrained engineers cause in the future. Regards Jon On Sat, Sep 15, 2018 at 6:51 AM, Doug Smith <[email protected]> wrote: > Hi Everyone, > > I need some advice on a pair of cancelled registrations for a class I am > holding next month. Two people from the same company registered and the > company paid the registration fees. At that point the seminar was full (I > limit it six people for a good experience) so I stopped marketing > activities for the last week and a half. Then a manager higher up decided > there will be no travel and now they want a refund. At this point, it is > not likely, although possible, that two people additional people will > register as time is short to get the required approvals. I have about an > hour of work on each registration invested at this point for a total of two > hours plus that much time to register and arrange for two different people > if the register. Part of my time is making hotel reservations as the hotel > and most meals are covered in the registration fee. Issuing a refund is a > fair amount paperwork and record keeping, probably about an hour total for > both. Basically, to save a few hundred dollars this company wants to cost > me almost 10X that if I cannot fill the two seats (of six). > > The problem is the no travel policy. I use Las Vegas McCarrann airport > which must be the cheapest airport in the world because of being a vacation > destination. I can fly to California for less than the cost of gas to drive > there in a car ($49 ticket on SouthWest). The cost of their tickets should > be about $300 or less per person round trip from their location compared to > about $2000 per person already paid. > > What do others do for a cancellation policy? In the past, I let someone > come to a future delivery for no extra charge. In that case, the person had > a personal reason for not being able to come. I try to be good to people as > with the person just described plus I let unemployed engineers come at > about to my cost if I have empty seats. > > What would you do? I could use some advice. > > Doug > - > ---------------------------------------------------------------- > > This message is from the IEEE Product Safety Engineering Society emc-pstc > discussion list. To post a message to the list, send your e-mail to < > [email protected]> > > All emc-pstc postings are archived and searchable on the web at: > http://www.ieee-pses.org/emc-pstc.html > > Attachments are not permitted but the IEEE PSES Online Communities site at > http://product-compliance.oc.ieee.org/ can be used for graphics (in > well-used formats), large files, etc. > > Website: http://www.ieee-pses.org/ > Instructions: http://www.ieee-pses.org/list.html (including how to > unsubscribe) <http://www.ieee-pses.org/list.html> > List rules: http://www.ieee-pses.org/listrules.html > > For help, send mail to the list administrators: > Scott Douglas <[email protected]> > Mike Cantwell <[email protected]> > > For policy questions, send mail to: > Jim Bacher <[email protected]> > David Heald <[email protected]> > -- *Jon Keeble* CTO *m:* 0407 842 840 *e:* [email protected] <[email protected]> *skype:* jkeeble *wattwatchers.com.au <http://wattwatchers.com.au/>* - ---------------------------------------------------------------- This message is from the IEEE Product Safety Engineering Society emc-pstc discussion list. To post a message to the list, send your e-mail to <[email protected]> All emc-pstc postings are archived and searchable on the web at: http://www.ieee-pses.org/emc-pstc.html Attachments are not permitted but the IEEE PSES Online Communities site at http://product-compliance.oc.ieee.org/ can be used for graphics (in well-used formats), large files, etc. Website: http://www.ieee-pses.org/ Instructions: http://www.ieee-pses.org/list.html (including how to unsubscribe) List rules: http://www.ieee-pses.org/listrules.html For help, send mail to the list administrators: Scott Douglas <[email protected]> Mike Cantwell <[email protected]> For policy questions, send mail to: Jim Bacher: <[email protected]> David Heald: <[email protected]>
