I would regard anyone who pays you as a 'customer'. Replace it with a
word you prefer. If they will not take up the 'next event' offer, you
have only limited choices, such as the refund and sanction you indicate.
Above all, of course, don't let lawyers get involved.
John Woodgate OOO-Own Opinions Only
J M Woodgate and Associates www.woodjohn.uk
Rayleigh, Essex UK
On 2018-09-14 23:17, Doug Smith wrote:
John,
If they were a customer I would just refund the amount. I would
normally just let them come to the next or any event (even though it
would cost me two of six registrations for the future event). But they
do not want to do that.
I have classrooms available to me at no cost of 6, 20, and 100 people
but I choose to do small seminars. Large ones are not nearly as useful
to the attendees as small ones. If this were a group of 20, I would
just refund.
So, I will just start marketing the next few weeks and see what
happens. If two more sign up I will just refund. I will probably not
allow the company that cancelled to come to my events in the future
without special arrangements compared to others.
Doug
On Fri, 14 Sep 2018 22:50:03 +0100, John Woodgate wrote:
I guess you don't have a cancellation policy in your T&Cs. No doubt
you will fix that, as a result of this experience. If you don't want
to lose the customer, and maybe get bad music on social media, let
them come to a future event at no extra charge.
John Woodgate OOO-Own Opinions Only
J M Woodgate and Associateswww.woodjohn.uk
Rayleigh, Essex UK
On 2018-09-14 21:51, Doug Smith wrote:
Hi Everyone,
I need some advice on a pair of cancelled registrations for a class I
am holding next month. Two people from the same company registered and
the company paid the registration fees. At that point the seminar was
full (I limit it six people for a good experience) so I stopped
marketing activities for the last week and a half. Then a manager
higher up decided there will be no travel and now they want a refund.
At this point, it is not likely, although possible, that two people
additional people will register as time is short to get the required
approvals. I have about an hour of work on each registration invested
at this point for a total of two hours plus that much time to register
and arrange for two different people if the register. Part of my time
is making hotel reservations as the hotel and most meals are covered
in the registration fee. Issuing a refund is a fair amount paperwork
and record keeping, probably about an hour total for both. Basically,
to save a few hundred dollars this company wants to cost me almost 10X
that if I cannot fill the two seats (of six).
The problem is the no travel policy. I use Las Vegas McCarrann airport
which must be the cheapest airport in the world because of being a
vacation destination. I can fly to California for less than the cost
of gas to drive there in a car ($49 ticket on SouthWest). The cost of
their tickets should be about $300 or less per person round trip from
their location compared to about $2000 per person already paid.
What do others do for a cancellation policy? In the past, I let
someone come to a future delivery for no extra charge. In that case,
the person had a personal reason for not being able to come. I try to
be good to people as with the person just described plus I let
unemployed engineers come at about to my cost if I have empty seats.
What would you do? I could use some advice.
Doug
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