Hi, Please consider this on priority as we are getting more cases and impacting our tasks.
So, Please help us to fix this and also share nay other alternative approach to get the prompt response. Thanks and Regards, Ajay Kumar Kondru H & M HENNES & MAURITZ AB. IT-DEPARTMENT. WAMS Team E-mail: client.applicati...@hm.com<mailto:client.applicati...@hm.com> From: Kumar Kondru Sent: den 18 april 2018 13:47 To: 'Mike Kaply' <mka...@mozilla.com>; enterprise@mozilla.org Cc: Client Applications <client.applicati...@hm.com>; Das Prasenjit (External) <prasenjit....@hm.com> Subject: RE: [Mozilla Enterprise] Firefox ESR App V pacakge too many crashes Importance: High Hi Kaply, Please check the crash report (un submitted /Submitted) collected from one user. Report ID Date Crashed Time Unsubmitted Crash Reports aa852d2a-3b97-4ab6-9de0-ff4ec5dfe2ab 4/17/18 12:33 PM 5b8eb856-5dbd-42c8-af9b-cca9025865a7 4/13/18 1:23 PM 00844704-5d05-48a5-9e8c-098c79523d08 3/20/18 3:26 PM 8f288c06-24a3-4aa3-b302-42f712eac957 2/28/18 9:32 AM 41e47455-c167-483c-934e-123fdc24ccd0 2/21/18 2:20 PM 325ca732-017e-4df9-9e9a-8b7810cd9841 1/29/18 11:41 AM ba3b5b95-486f-4fca-8c37-59accc64f639 2001-12-18 3:12 PM 82212b96-2a96-447d-bd4c-f1033af7d0c4 2012-07-17 4:31 PM Submitted Crash Reports bp-fc1e6c3d-23b3-4169-8f42-61dff0180418 4/18/18 9:20 AM bp-f2bbd4aa-6c01-4bb9-a559-4ba1f0180417 4/17/18 4:23 PM bp-b1c07433-b3e8-419e-83a0-aab720180417 4/17/18 3:30 PM bp-cbad94df-a8cc-4a86-922d-05eb30180417 4/17/18 1:10 PM bp-6f8a8265-ee85-44d3-a032-3a5b70180417 4/17/18 1:09 PM bp-c1566335-714c-4f60-924b-ef3f90180417 4/17/18 1:06 PM bp-879245dc-c021-40a3-891e-290b50180417 4/17/18 12:29 PM bp-47d93045-a4e6-4d04-a8b7-287460180413 4/13/18 3:02 PM bp-677d0fe4-4772-4668-a2c9-bc30e0180413 4/13/18 1:23 PM bp-46ca90df-e352-4962-be54-eeba90180413 4/13/18 12:51 PM bp-86ccf317-f475-442f-8f89-c86c30180410 2004-10-18 12:56 PM bp-8d69c544-e9fa-41de-ad0e-f3e340180410 2004-10-18 11:58 AM bp-88b29857-7d31-4c22-ba60-14c930180320 3/20/18 3:27 PM bp-39d211d4-2be9-4e13-a5fe-d92d90180306 2003-06-18 1:21 PM bp-b4e2dd2a-4d94-4c37-9a37-b4c5f0180214 2/14/18 3:35 PM Thanks and Regards, Ajay Kumar Kondru H & M HENNES & MAURITZ AB. IT-DEPARTMENT. WAMS Team E-mail: client.applicati...@hm.com<mailto:client.applicati...@hm.com> From: Mike Kaply [mailto:mka...@mozilla.com] Sent: den 16 april 2018 19:06 To: Kumar Kondru <kondru.ku...@hm.com<mailto:kondru.ku...@hm.com>> Cc: enterprise@mozilla.org<mailto:enterprise@mozilla.org>; Client Applications <client.applicati...@hm.com<mailto:client.applicati...@hm.com>>; Das Prasenjit (External) <prasenjit....@hm.com<mailto:prasenjit....@hm.com>> Subject: Re: [Mozilla Enterprise] Firefox ESR App V pacakge too many crashes Have any crash reports been submitted that we can take a look at? Checkout about:crashes in one of the failing browsers. Mike On Mon, Apr 16, 2018 at 8:27 AM, Kumar Kondru <kondru.ku...@hm.com<mailto:kondru.ku...@hm.com>> wrote: Hi, We are running with Firefox ESR 52.7.0 as App V 4.6 package and deployed in citrix servers. We are getting too many cases that users are getting 30 crashes daily and its very difficult to work. The crashes issue was bit less till ESR 45.9.0 version but from ESR 52 version onwards crashes are very high. To reduce the crashes we have deployed the following settings via config file and still no change in crashes count. //Disable hardware acceleration- Reduce crashes lockPref("media.windows-media-foundation.allow-d3d11-dxva", false); lockPref ("gfx.direct2d.disabled", true); lockPref ("layers.acceleration.disabled", true); Thanks and Regards, Ajay Kumar Kondru H & M HENNES & MAURITZ AB. IT-DEPARTMENT. WAMS Team E-mail: client.applicati...@hm.com<mailto:client.applicati...@hm.com> The information contained in this e-mail message may be privileged, confidential, and protected from disclosure. Any unauthorized use, printing, copying, disclosure or dissemination of this communication may be subject to legal restriction or sanction. If you think that you have received this e-mail message in error, please reply to the sender and delete this message from your computer. _______________________________________________ Enterprise mailing list Enterprise@mozilla.org<mailto:Enterprise@mozilla.org> https://mail.mozilla.org/listinfo/enterprise To unsubscribe from this list, please visit https://mail.mozilla.org/listinfo/enterprise or send an email to enterprise-requ...@mozilla.org<mailto:enterprise-requ...@mozilla.org> with a subject of "unsubscribe"
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