Hi,

Please consider this on priority as we are getting more cases and impacting our 
tasks.

So, Please help us to fix this and also share nay other alternative approach to 
get the prompt response.


Thanks and Regards,
Ajay Kumar Kondru
H & M HENNES & MAURITZ AB. IT-DEPARTMENT. WAMS Team
E-mail: client.applicati...@hm.com<mailto:client.applicati...@hm.com>


From: Kumar Kondru
Sent: den 18 april 2018 13:47
To: 'Mike Kaply' <mka...@mozilla.com>; enterprise@mozilla.org
Cc: Client Applications <client.applicati...@hm.com>; Das Prasenjit (External) 
<prasenjit....@hm.com>
Subject: RE: [Mozilla Enterprise] Firefox ESR App V pacakge too many crashes
Importance: High

Hi Kaply,

Please check the crash report (un submitted /Submitted) collected from one user.


Report ID

                                  Date Crashed

Time

Unsubmitted Crash Reports





aa852d2a-3b97-4ab6-9de0-ff4ec5dfe2ab

4/17/18

12:33 PM

5b8eb856-5dbd-42c8-af9b-cca9025865a7

4/13/18

1:23 PM

00844704-5d05-48a5-9e8c-098c79523d08

3/20/18

3:26 PM

8f288c06-24a3-4aa3-b302-42f712eac957

2/28/18

9:32 AM

41e47455-c167-483c-934e-123fdc24ccd0

2/21/18

2:20 PM

325ca732-017e-4df9-9e9a-8b7810cd9841

1/29/18

11:41 AM

ba3b5b95-486f-4fca-8c37-59accc64f639

2001-12-18

3:12 PM

82212b96-2a96-447d-bd4c-f1033af7d0c4

2012-07-17

4:31 PM

Submitted Crash Reports





bp-fc1e6c3d-23b3-4169-8f42-61dff0180418

4/18/18

9:20 AM

bp-f2bbd4aa-6c01-4bb9-a559-4ba1f0180417

4/17/18

4:23 PM

bp-b1c07433-b3e8-419e-83a0-aab720180417

4/17/18

3:30 PM

bp-cbad94df-a8cc-4a86-922d-05eb30180417

4/17/18

1:10 PM

bp-6f8a8265-ee85-44d3-a032-3a5b70180417

4/17/18

1:09 PM

bp-c1566335-714c-4f60-924b-ef3f90180417

4/17/18

1:06 PM

bp-879245dc-c021-40a3-891e-290b50180417

4/17/18

12:29 PM

bp-47d93045-a4e6-4d04-a8b7-287460180413

4/13/18

3:02 PM

bp-677d0fe4-4772-4668-a2c9-bc30e0180413

4/13/18

1:23 PM

bp-46ca90df-e352-4962-be54-eeba90180413

4/13/18

12:51 PM

bp-86ccf317-f475-442f-8f89-c86c30180410

2004-10-18

12:56 PM

bp-8d69c544-e9fa-41de-ad0e-f3e340180410

2004-10-18

11:58 AM

bp-88b29857-7d31-4c22-ba60-14c930180320

3/20/18

3:27 PM

bp-39d211d4-2be9-4e13-a5fe-d92d90180306

2003-06-18

1:21 PM

bp-b4e2dd2a-4d94-4c37-9a37-b4c5f0180214

2/14/18

3:35 PM








Thanks and Regards,
Ajay Kumar Kondru
H & M HENNES & MAURITZ AB. IT-DEPARTMENT. WAMS Team
E-mail: client.applicati...@hm.com<mailto:client.applicati...@hm.com>


From: Mike Kaply [mailto:mka...@mozilla.com]
Sent: den 16 april 2018 19:06
To: Kumar Kondru <kondru.ku...@hm.com<mailto:kondru.ku...@hm.com>>
Cc: enterprise@mozilla.org<mailto:enterprise@mozilla.org>; Client Applications 
<client.applicati...@hm.com<mailto:client.applicati...@hm.com>>; Das Prasenjit 
(External) <prasenjit....@hm.com<mailto:prasenjit....@hm.com>>
Subject: Re: [Mozilla Enterprise] Firefox ESR App V pacakge too many crashes

Have any crash reports been submitted that we can take a look at?
Checkout about:crashes in one of the failing browsers.
Mike

On Mon, Apr 16, 2018 at 8:27 AM, Kumar Kondru 
<kondru.ku...@hm.com<mailto:kondru.ku...@hm.com>> wrote:
Hi,

We are running with Firefox ESR 52.7.0 as App V 4.6 package and deployed in 
citrix servers. We are getting too many cases that users are getting 30 crashes 
daily and its very difficult to work.

The crashes issue was bit less till ESR 45.9.0 version but from ESR 52 version 
onwards crashes are very high. To reduce the crashes we have deployed the 
following settings via config file and still no change in crashes count.

//Disable hardware acceleration- Reduce crashes
lockPref("media.windows-media-foundation.allow-d3d11-dxva", false);
lockPref ("gfx.direct2d.disabled", true);
lockPref ("layers.acceleration.disabled", true);


Thanks and Regards,
Ajay Kumar Kondru
H & M HENNES & MAURITZ AB. IT-DEPARTMENT. WAMS Team
E-mail: client.applicati...@hm.com<mailto:client.applicati...@hm.com>



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