Check the Avecto logs? From: Enterprise <enterprise-boun...@mozilla.org> On Behalf Of William Spratt Sent: Thursday, May 17, 2018 5:44 AM To: enterprise@mozilla.org Subject: [Mozilla Enterprise] FirefoxESR 60 and Windows 10 edition 1803 Problems installing.
Hi All, Bit of an odd one this. In Windows 10 (edition 1803) Firefox install okay on clean installs. After installing the Avecto Defendpoint client, it installs okay in Safe Mode. However... in normal mode, the installer unpacks the files, but then stops. The installer window doesn't open. Putting the ".exe" file into compatibility mode for 7 or 8 means the installer windows opens, you can select options, but then the progress bar hangs at about 10%. The cause is clearly Avecto Defendpoint Client. The install is being done with an Admin account, so the client shouldn't be getting involved at all. Firefox also installs without issue in previous editions of Windows 10 (with the client installed). Previous versions of Firefox have the same issue when trying to install in edition 1803 with the client active. Has anyone had any similar experiences? I'd like to whitelist the install files in the Avecto console to see if that resolves the issue. Where does the ".exe" upack the files to? Regards Will [http://fera.co.uk/files/signatures/Fera-Logo.jpg] Will Spratt IT Scientific Support Specialist Fera Science Ltd. william.spr...@fera.co.uk<mailto:william.spr...@fera.co.uk> | Tel +44 (0)1904 46 2631 | Mob +44 (0)7810855621 www.fera.co.uk<http://www.fera.co.uk/> | Twitter<https://twitter.com/ferascience> | LinkedIn<https://www.linkedin.com/company/fera-science> | YouTube<http://www.youtube.com/user/FeraUK1>
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