on 12/5/00 9:51 AM, Mac Carter <[EMAIL PROTECTED]> wrote:
> We have Office 2001 installed on 2 G3's (Beige and B/W) using OS 9.04. It
> seems that ever since we installed this program upgrade (from Office 98),
> we've had continuous crashing problems. Most of the freezes occur upon
> dialing up for email using Entourage. At other times, Word will quit right
> in the middle of saving a document. Or, Entourage and Word will suddenly
> slow down to a molasses speed level (meaning, the program cannot keep up
> with my typing... and I have to pause after typing every word for the
> program to catch up.) When the slow-down issue occurs, only re-starting the
> computer helps. These issues happen about 5-10 times a day. Very
> bothersome.
>
> I've tried every trick I know with no luck at finding the source. My bag of
> tricks includes: Norton Utilities, TechTool Pro, TechTool, Disk Warrior (all
> the latest versions). In addition, I've used Conflict Catcher to attempt to
> identify the culprit. I'm currently running my G3 on a very stripped down
> set of extensions, control panels, no control strip, etc. No effect at all.
> I've even done Clean Re-installs on both machines. Again, no impact.
>
> Any suggestions?
>
> Mac Carter
Two suggestions:
(1) If you ever installed the Office 98 update, there's a known issue that
the Microsoft Tech Support people can help you with: the update installs a
later version of the various MS libraries; any subsequent reinstall of OS
9-9.04 overwrites those libraries and installs earlier ones, which will
badly screw up the operation of any component of Office 98. So you might
have had this trouble in 98 before converting to 2001.
(2) You may have old Office 98 Prefs in the System Folder: Preferences
folder which are in conflict with Office 2001. The installer for 2001 does
not remove these; they have the suffix (8) as opposed to (9) for 2001. Trash
all the (8) files and you may have a cleaner operation....it worked for me.
--
William Howarth
[EMAIL PROTECTED]
http://www.princeton.edu/~howarth
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