On 8/28/01 8:54 AM, "Nick dePlume" <[EMAIL PROTECTED]> wrote:
>> 3) Make a Custom View of: leave everything unchecked except � Messages.
>> Leave it at <All folders> . Set the criteria to <Date received> <Is greater
>> than> <0 > days old. That will definitely get you every message. When you go
>> to the custom view results make sure you have View --> Columns --> Folder
>> included. OK. Now look for these deleted 11,000 messages. What folder(s) are
>> they supposed to be in?
>
> None of the folders that are visible in Entourage. Before I archived my
> email out of the Entourage database, I had my emails categorized into many
> separate folders. After the emails were archived, I deleted everything. The
> folders that are showing up in the custom view (and in search) are the names
> of the folders they were in when they were deleted.
>
> Strange, isn't it?
Yes. Those folders still exist somewhere, apparently, and never got deleted.
Does the archiver delete messages individually, or did you somehow try to
delete the entire folders yourself after
archiving-without-deleting-individually? It looks like the latter to me. It
seems to me that maybe there were too many at once for emptying.
First quit Entourage. Give it about 30 MB memory or so. Or more. Launch it
again.
Does the Deleted Items folder have a little triangle next to it? If so,
click it. Are the folders in there as subfolders? If that doesn't change
anything, drag those subfolders up to the Folder List bar to make them
top-level folders again. Go into each one individually, and shift-click to
select no more than 1-2000 messages at a time. Drag them to Delete Items
folder. Empty. Repeat, etc. Don't try to delete more than 2000 messages at a
time, and same with emptying.
If there are no subfolders in Deleted Items folder, open Script Editor, go
to Controls menu, and select both Show Result and Open Event Log. Run
this script after first selecting one of the mystery messages in your Custom
View or Search Results:
tell application "Microsoft Entourage"
set theMsg to item 1 of (get current messages)
set theFolder to storage of theMsg
end tell
If this works without error, the Results window will show
folder id 123 of application "Microsoft Entourage"
Actually it won't be '123" but some other number. Substitute that number for
"xxx" in the next script to run:
tell application "Microsoft Entourage"
get parent of folder id xxx
end tell
That might give you an error: otherwise it will say 'folder id 165' or
something similar. Report back. In either case, then run this:
tell application "Microsoft Entourage"
get name of parent of folder id xxx
end tell
If the previous (parent) script didn't result in 'folder id 5', then try
this, using the real id number of the original folder you found, instead of
xxx:
tell application "Microsoft Entourage"
delete folder id xxx
delete folder id xxx
end tell
If the previous result _was_ folder id 5, then this:
tell application "Microsoft Entourage"
delete folder id xxx
end tell
it might take a while.
If that still doesn't work, try this:
tell application "Microsoft Entourage"
delete every message of folder id xxx
delete every message of folder id 5
end tell
(If the parent _was_ folder id 5, then omit one of the lines).
OK, that will give you a few things to try.
--
Paul Berkowitz
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