On or near 3/2/02 9:58 PM, Deborah Shadovitz at [EMAIL PROTECTED] observed:
> This is a new error to me. > OS X 10.1.3, day 3 > Ti 400, 700+ ram > > On launch: The action cannot be completed. Mail error. > Symptoms: > 1. No preview appears in the Preview Pane. Message can be read by > double-clicking the message. > 2. No buttons work. But all commands with via menus or keys. > > Turning prevew off and on didn't work, several times. > Same with all menus. > Tried removing Prefs. No help. > Rebooting, of course. No help. > Have 2 identities. Same on both. > > Any ideas from the team, please? > Going back to your original message...I'd hate to see you abandon Entourage, because (to me) it's the best mail client out there, <especially> on OS X. This definitely sounds like database corruption to me. Your later message indicates that you did a rebuild. I hope you preserved the original database; did you? (When you do a rebuild, it renames the original to "old database", so unless you deleted it, it will still be there in your Microsoft User Data identity folder.) The reason I ask is that you say you "tried the rebuild only to make it all unreadable". That implies that after the rebuild you could not even open the database?? Or what? (Please explain) If you still have the "Old Database" file, all is not lost. You can still go back to that and try an Advanced Rebuild, and that is what I would recommend next. Delete the results of your first rebuild (if they are indeed completely unusable). Rename the "old" files back to their original names, without "old". Then, launch Entourage with the option key held down, and select the advanced or complex rebuild. This will result in <some> data loss; mainly, you will lose some of the links betweeen things, such as incoming messages linked to your replies. But you will keep all the messages, contacts, rules, etc. So if the ordinary rebuild failed, this should fix things. There have been one or two instances I've heard of of a non-recoverable corruption in the database, but those are rare instances. I think you should be able to recover things with the advanced rebuild. PLEASE REPLY TO THE LIST. -- My web page: <http://home.earthlink.net/~allenwatson/> My scripts page: <http:homepage.mac.com/allenwatson> Microsoft MVP for Mac Entourage/Word--<[EMAIL PROTECTED]> -- To unsubscribe: <mailto:[EMAIL PROTECTED]> archives: <http://www.mail-archive.com/entourage-talk%40lists.letterrip.com/> old-archive: <http://www.mail-archive.com/entourage-talk%40lists.boingo.com/>
