On 4/7/02 6:24 PM, "Julian Vrieslander" <[EMAIL PROTECTED]> wrote:
> I installed Office v.X several days ago, and setting up Entourage is > becoming an exercise in frustration. Among the glitches I am seeing: > > a) Entourage will not import my Claris Emailer database (described in > another posting to this list) The chances are very high that your Emailer database is corrupt and that's why there are problems importing. Unfortunately Emailer did not have a Rebuild Database feature. > > b) The dialog for importing contacts from a text file does not work as > described in the online documentation. Unmapped fields cannot be dragged > into the mapped fields pane. Adjusting the pane separator in this dialog > causes garbage to be drawn in the window. When previewing records, the > dialog sometimes displays a record's fields incorrectly, omitting the first > character in a field. I have found, when importing from text files derived from other PIMS such as Outlook Windows, that the field remapping works beautifully. I think this may be more evidence of corruption in Emailer. I hadn't noticed any omission of first characters, but I didn't look at previews all that closely. Is this a serous problem for you? > > c) Entourage sometimes freezes, requiring a forced quit, when I hit the > delete key to remove a selected message in the browser window's message list > (I believe this has only happened on Chinese spams). If there are corrupt messages, that could happen. next time, first turn OFF the Preview Pane (View menu, or command-\). Now there should be no freezing or crashing, and you should be able to delete without problem. > > Is this typical of other people's experience, and simply the rough edges of > an initial product release? Or is it possible that I have a corrupted > install? It sounds like you have a corrupted IMPORT, rather than a corrupted install. A few hundred thousand people (maybe millions by now) have not had those problems. > > If it's the latter, I would appreciate tips on the best way to deinstall, > clean up, and reinstall the product. I've already installed and removed the > Office "Test Drive" prior to installing the commercial product. Is it > possible that I neglected to clean out some files from the Test Drive, or > accidentally deleted some that I should not have removed? It's very possible. Did you use the Office X Remover on the CD? If not, you should probably use it now, then reinstall from the CD. It won't touch your data, which is in the Office X Identities folder of the Microsoft User Data folder in the Documents folder of your OS X user in Users folder. But, probably, it's the data that's corrupt, rather than the application. To fix it, start up Entourage holding down Option key, First try the Typical rebuild. But I think you'll probably need to go back to do the Advanced Rebuild. That fixes this sort of problem just about every time its needed. > > Environment: G4/867 with 1.5GB RAM, Mac OS X 10.1.3, Office X install > followed with Hotmail update and Network Security update. Yes, you'll need those updates again too if you reinstall, of course. -- Paul Berkowitz -- To unsubscribe: <mailto:[EMAIL PROTECTED]> archives: <http://www.mail-archive.com/entourage-talk%40lists.letterrip.com/> old-archive: <http://www.mail-archive.com/entourage-talk%40lists.boingo.com/>
