On 4/7/02 9:43 PM, "Paul Berkowitz" <[EMAIL PROTECTED]> wrote:
> On 4/7/02 6:24 PM, "Julian Vrieslander" <[EMAIL PROTECTED]> wrote: > >> I installed Office v.X several days ago, and setting up Entourage is >> becoming an exercise in frustration. Among the glitches I am seeing: >> >> a) Entourage will not import my Claris Emailer database (described in >> another posting to this list) > > The chances are very high that your Emailer database is corrupt and that's > why there are problems importing. Unfortunately Emailer did not have a > Rebuild Database feature. As I mentioned in my earlier post (subject: "Cannot import Claris Emailer data"), I did indeed try rebuilding my Emailer database. I tried both normal and advanced rebuilds. It is a relatively small database, only about 200KB. I doubt that it is corrupt. It shows no problems in Emailer. I also tried rebuilding the Entourage database. None of these operations enabled me to import. I eventually succeeded in transferring the database, by using Emailer to redirect all the messages to myself, and then downloading them into Entourage. So I bypassed the Entourage import function, which I could not get to work. >> b) The dialog for importing contacts from a text file does not work as >> described in the online documentation. Unmapped fields cannot be dragged >> into the mapped fields pane. Adjusting the pane separator in this dialog >> causes garbage to be drawn in the window. When previewing records, the >> dialog sometimes displays a record's fields incorrectly, omitting the first >> character in a field. > > I have found, when importing from text files derived from other PIMS such as > Outlook Windows, that the field remapping works beautifully. I think this > may be more evidence of corruption in Emailer. I hadn't noticed any omission > of first characters, but I didn't look at previews all that closely. Is this > a serous problem for you? The above observations about misbehavior in the Entourage text file import dialog have absolutely nothing to do with my Emailer database. I know this because I observed the bugs when testing a small manually generated test file. >> c) Entourage sometimes freezes, requiring a forced quit, when I hit the >> delete key to remove a selected message in the browser window's message list >> (I believe this has only happened on Chinese spams). > > If there are corrupt messages, that could happen. next time, first turn OFF > the Preview Pane (View menu, or command-\). Now there should be no freezing > or crashing, and you should be able to delete without problem. Yes, I discovered this workaround by myself. But I hope the Entourage developers are aware that this freeze-on-selection is an issue that needs to be fixed. Malformed messages should not cause a freeze. BTW, I do have the "allow network access... when reading complex HTML" option disabled. >> Is this typical of other people's experience, and simply the rough edges of >> an initial product release? Or is it possible that I have a corrupted >> install? > > It sounds like you have a corrupted IMPORT, rather than a corrupted install. > A few hundred thousand people (maybe millions by now) have not had those > problems. I am doubtful that these issues are caused by a corrupt import. Bear in mind that I did successfully import my Emailer database into the "Test Drive" version of Entourage. It seems more likely to me that something got fupduck when I deinstalled and tried to clean out the Test Drive files, prior to installing the commercial version of Office X. My own experience, and recollections of recommendations from Microsoft about Office 98, led me to try to remove all traces of the earlier software before reinstalling. But there were gobs of prefs and data files from the Test Drive, and I don't know if I deleted them all, or if I deleted something that should have remained. > Did you use the Office X Remover on the CD? Yes, I did. -- To unsubscribe: <mailto:[EMAIL PROTECTED]> archives: <http://www.mail-archive.com/entourage-talk%40lists.letterrip.com/> old-archive: <http://www.mail-archive.com/entourage-talk%40lists.boingo.com/>
